Patient Care Coordinator

Optum; Las Vegas (NV); On-site; USD 24,769 - 44,248; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Job summary

Optum is seeking a full-time Patient Care Coordinator in Las Vegas. You will support efficient patient care by managing registration, insurance verification, and appointment scheduling. The role requires exceptional customer service skills and at least 1 year of healthcare experience.

Key benefits include paid time off, medical plan options, 401(k) plan, and employee discounts. Join us and contribute to improving health outcomes for communities in need.

Qualifications

• 1+ year of experience in a healthcare office or hospital setting.
• Beginner level of proficiency with MS Office (Word, Excel, Outlook, etc.).
• Bilingual in Spanish/English preferred.

Responsibilities

• Provide exceptional service to all customers.
• Greet patients and manage wait times.
• Complete check-in tasks including insurance verification.
• Schedule appointments and manage patient records.
• Collect co-payments and issue receipts.

Skills

Customer service

Organizational skills

Time management

Verbal communication

Written communication

Education

High School Diploma/GED

Tools

MS Office

Job description

Overview

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Position

Patient Care Coordinator is responsible for general clinic office functions that support efficient and effective patient care including patient registration, insurance verification, collection of applicable co-insurance and/or co-payments and scheduling of diagnostic and follow-up appointments and answering phones.

Hours

This position is full-time (40 hours/week). Monday through Friday from 8:00am to 5:00pm. The supervisor will determine the schedule. May be asked to float to other practices as needed.

Location

8526 Dell Webb Blvd., Las Vegas, NV 89134

Primary Responsibilities

• Provide exceptional service to all customers
• Greet patients as they arrive and manage wait time
• Complete check-in tasks to include insurance verification and copy required documents
• Answering calls with resolutions for incoming and outgoing patients
• Complete daily deposits. Accountable for adherence to business compliance audits criteria.
• Work with back-office staff to ensure smooth patient flow.
• Schedule appointments as necessary, verifying correct visit type and primary care provider
• Manage medical records (maintains, files/scans, prepares for schedule)
• Ensure all correspondence is scanned and/or filed, process requests for medical records release and maintain logs
• Collect co-payments, co-insurance, and deductibles and issue receipts
• Provide lead support, guidance, direction, new hire orientation and training for office staff
• Performs all other related duties as assigned

Benefits and Why Join

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Qualifications

Required Qualifications

• High School Diploma/GED
• 1+ year of experience with healthcare office setting or hospital setting
• Beginner level of proficiency with MS Office (Word, Excel, Outlook, etc.)

Preferred Qualifications

• Bilingual in Spanish/English

Soft Skills

• Ability to work independently and maintain good judgment and accountability
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to convey information clearly and interpret information from others

Compensation

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. The hourly pay for this role will range from $17.98 to $32.12 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Equal Opportunity and Compliance

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We are an Equal Employment Opportunity employer and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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