Patient Care Coordinator

Optum; Laguna Niguel (CA); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Comprehensive benefits package

Equity stock purchase

401k contribution

Job summary

Optum is seeking a front desk/medical office receptionist in Laguna Niguel, CA. You will greet patients, verify insurance, collect copayments, and schedule appointments on-site in a Monday–Friday 8 AM–5 PM role.

The position emphasizes accuracy, HIPAA compliance, and teamwork with clinicians and staff, while offering a comprehensive benefits package and growth opportunities within the organization.

Qualifications

• Greet patients and manage check-in procedures accurately.
• Verify insurance details and collect payments as needed.
• Schedule and coordinate patient appointments with staff.

Responsibilities

• Greets and checks in patients in a polite, prompt and helpful manner.
• Collects copayments, deductibles and outstanding balances per policy.
• Answers phones, transfers calls and communicates messages to physicians and staff.
• Schedules appointments and verifies insurance eligibility.
• Ensures HIPAA and other regulations are followed and maintains accuracy.

Skills

Patient check-in

Insurance verification

Appointment scheduling

Cash handling

Phone etiquette

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Work Schedule

Monday- Friday, 8 AM - 5PM

Location

30281 Golden Lantern, Laguna Niguel, Ca 92677

Primary Responsibilities

• Follows open and closing procedures according to office policies and procedures
• Greets and checks in patients in a polite, prompt and helpful manner
• Have patients complete and sign any appropriate forms. Reviews all completed forms for accuracy and updates, including insurance information
• Collects all copayments, deductibles and outstanding balances according to Policies and Procedures
• Answers phones, transfers calls and communicate messages from patients to physicians, medical assistants and office staff when appropriate
• Schedules appointments and verify insurance eligibility according to standard work
• Checks out patients, schedule follow up appointment's and provide patient with appointment related documents
• Respond appropriately and timely to patient concerns and/or need
• Ensures their work is being performed according to company policies, procedures and standards
• Ensures all OSHA, HIPAA and other regulations are followed
• Regular attendance at work and staff meetings

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as:

• a comprehensive benefits package
• incentive and recognition programs
• equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)

No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18 - $32 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #RED