Patient Care Coordinator

TOTAL VISION LLC; Huntington Beach (CA); On-site; USD 23,000 - 28,000; Full time

Job summary

Total Vision LLC in Huntington Beach, CA is seeking a front desk administrator for our busy optometry practice. This hourly, full-time role supports patients from arrival through check-out, manages phones, scheduling, and messaging, and ensures a smooth front-desk operation.

The ideal candidate has a high school diploma, strong customer service skills, and comfort using automated equipment and EHR systems. Ophthalmic experience is a plus but not required; reliability, clear communication, and

Qualifications

• High school diploma or GED required.
• Experience in ophthalmic/optometric/medical field is a plus but not required.
• Proficiency with automated equipment and practices used in optometry.

Responsibilities

• Greet patients and complete check-in.
• Handle front desk tasks: phones, scheduling, and messaging.
• Verify insurance eligibility and audit claims.
• Enter documents into the EHR and prepare charts for next day.
• Confirm next day's appointments and manage recalls; reschedule no-shows.
• Process contact lens sales and keep front desk organized.
• Follow opening/closing procedures and other duties as assigned.

Skills

Flexibility

Patient rapport

Communication

Multitasking

Automation systems

Education

High school diploma / GED

Tools

EHR systems

Job description

Job Details

Job Location: TV Huntington Beach - Huntington Beach, CA 92649

Position Type: Full Time- Hourly

Education Level: High School

Salary Range: $16.50 - $20.00 Hourly

Total Vision LLC is a group of highly successful optometry practices that have aligned towards a common goal of world-class eye-care results for its patients and California communities. We are a company that is seeing significant growth and are looking for top-notch team members with the passion, energy, focus and commitment to excel in this type of environment.

Major Duties and Responsibilities:

• Warmly greet incoming patients upon entering the practice and complete the check-in process.
• Administrative duties including answering telephones, scheduling patient appointments per doctor preferences and transcribing messages for return calls and faxes.
• Obtain and verify insurance eligibility for all applicable patients. Responsible for auditing and editing insurance claims as needed.
• Scanning and entering routing slips and other documents into EHR.
• Confirm all appointments for the following day and reschedule no show appointments. Also utilize practice’s recall system.
• Pull and prepare charts for all patients scheduled for the following day.
• Processing sales of contact lens through phone calls or doctor transitions.
• Responsible for keeping the front desk organized at all times.
• Opening and closing procedures determined by practice.
• All other duties as assigned.

QualificationsRequired Skills/Knowledge:

• Demonstrated flexibility in addressing a broad spectrum of patient requirements and preferences.
• Demonstrated ability to cultivate positive patient rapport and build relationships while increase patient-retention.
• Strong communication skills (oral and written) with the proven ability to manage priorities in a fast paced environment.
• Ability to multi-task, set priorities and ensure that patient commitments/deadlines are met.
• Proficiency in utilization of automated equipment and systems standard to the optometry industry.

Qualifications:

• High school diploma, GED or equivalent.
• Experience in the Ophthalmic/Optometric/medical industry is a plus but is not required.

Physical Requirements:

• Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
• Hand dexterity and eye and hand coordination is critical.
• Lifting. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Use of one or both arms and wrists to lift parts, fixtures, and tools on a frequent basis.
• Sitting. Must be able to sit for long periods of time.
• Standing. Particularly for sustained periods of time.
• Talking. Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately or quickly.
• Travel as needed between practices.
• Required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned or to make general observations of structures. Must be able to read a computer screen for long periods of time.
• Walking. Moving about on foot to accomplish tasks, particularly for long distances or moving from one workstation to another.

Total Vision is an Equal Opportunity Employer and does not discriminate on the basis of age, color, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, or any other characteristic protected by applicable state or federal civil rights laws.