Patient Care Coordinator

Connecticut Children's; Hartford (CT); On-site; USD 60,000 - 80,000; Full time

Job summary

Connecticut Children’s seeks a patient scheduling and care coordination professional for the Hematology/Oncology program. The role coordinates scheduling across disciplines and with external institutions to ensure timely services for CCMC patients.

You will support families in accessing scans and tests, manage data for clinical trials, and enter information into databases. The position emphasizes quality improvement, compliance, and collaboration across teams.

Qualifications

• High school diploma or GED required.
• Associates Degree in Public Health or related field preferred.
• 3–5 years experience coordinating scheduling with patients and families preferred.
• Experience with database compilation, management and analysis required.
• Experience with Microsoft Office applications preferred.

Responsibilities

• Coordinates clinical trial testing to ensure timeliness and compliance with requirements.
• Schedules scans to ensure patient safety and satisfaction according to metric standards.
• Coordinates transplant administration with Boston Children’s (medical records, scheduling, tumor boards).
• Maintains data related to scheduling Transcranial Doppler ultrasounds for sickle cell patients and tracks compliance.
• Gathers and maintains data for department metrics related to trial testing, regulatory, quality, and performance improvement measures.
• Coordinates the selection and implementation of operational and clinical measures aligned with organizational measures.

Skills

Multi-tasking

Interpersonal skills

Organizational skills

Communication skills

Data management

Attention to detail

Relationship building

Education

High School Diploma

Associates Degree preferred

Tools

Microsoft Office

Job description

Job Description

Coordinates patient scheduling between multidisciplinary departments and other medical institutions (including but not limited to Hartford Hospital, Boston Children’s, Sloan Kettering Cancer Center) to ensure appropriate and timely services and resources for CCMC Hematology/Oncology patients.

Provides care coordination services to oncology patients by supporting and assisting families with accessing and securing appropriate scans and tests (e.g. audiology, speech, physical therapy, radiology etc).

Coordinates clinical trial testing, define data needs, data abstraction, high quality data compilation and entry into applicable databases, and reports. This includes database maintenance to support planning, research, documentation, and quality improvement and compliance within the Hematology/Oncology program.

Responsibilities

• Coordinates clinical trial testing to ensure timeliness in compliance with requirements.
• Schedules scans to ensure patient safety and satisfaction in accordance with 3 - month established metric standard.
• Coordinates transplant administration with Boston Children’s (medical records, scheduling appointments, tumor boards info.)
• Upholds compliance rate and tracks data related to scheduling Transcranial Doppler (TCD) ultrasounds for sickle cell patients.
• Works with insurance companies and providers to get pre-authorization for testing outside of CT Children’s primary care site (including but not limited to Hartford Hospital, Sloan Kettering Cancer Center, Boston Children’s)
• Gathers and maintains data for department specific metrics regarding trial testing, regulatory, quality and performance improvement measures.
• Demonstrates appropriate utilization of resources necessary to obtain valid, reliable and timely data for entry into the databases.
• Coordinates the selection and implementation of operational and clinical measures, aligned and consistent with organizational measures.

Experience

Education Required: High School Diploma, GED, or a higher level of education that would require the completion of high school, is required.

Education Preferred: Associates Degree in Public Health or related field preferred.

Experience Required: Prior experience with database compilation, management and analysis required

Prior experience with relevant PC software, Microsoft Office applications and hardware.

Experience Preferred: Prior experience coordinating, scheduling and servicing patients in a hospital or medical setting preferred

Three-to- five years of experience with children and families preferred

Experience In Project Oriented Positions Preferred.

Understanding of medical terminology preferred.

KNOWLEDGE OF:

• Patient care and scheduling. Ability to access a clinical mentor that can advise when clinical questions arise.
• Database construction, management, analysis and retrieval methods.
• The development of performance measures and processes.
• Data collection and identification of areas for quality improvement.
• Behaviors that are consistent with Connecticut Children’s Medical Center standards i.e. clinical standards of care, documentation and patient record policies and standards.

SKILLS:

• Multi-tasking, prioritizing activities, and acting independently
• Strong interpersonal and organizational skills
• Excellent oral and written communication skills
• Testing and evaluating of new projects and programs
• Demonstrated proficiency in computing environment; intermediate to advanced level word processing, data management, and presentation skills (Microsoft Office)
• Meticulous attention to details and timeliness
• Strong relationship building skills

ABILITY TO:

• Establish effective relationships with patients, families, staff and external providers.
• Work both independently and as a member of a project team.
• Attend to detail, problem solve, be organized and work in a fast-paced environment.
• Organize, evaluate and interpret data.
• Exercise independent initiative and maintain a proactive approach to meeting project objectives.
• Work collaboratively across disciplines.
• Maintain confidentiality of records and information.
• Resolve data input, storage and/or retrieval problems and design solutions and modifications.
• Understand and apply knowledge of department/organizational policies and procedures to resolve routine to complex problems and meet multiple needs of customers.
• Organize and manage time, activities and processes on weekly and/or project basis.
• Focus on customer and patient needs, and follow through to meet needs.
• Function in a fast paced environment.
• Identify opportunities for knowledge exchange to relevant groups or meetings
• Interact with all levels of management and health care staff to effectively work as a team member by sharing information across multi-functional areas.
• Be flexible.

About Us

Connecticut Children’s is the only health system in Connecticut that is 100% dedicated to children. Established on a legacy that spans more than 100 years, Connecticut Children’s offers personalized medical care in more than 30 pediatric specialties across Connecticut and in two other states. Our transformational growth establishes us as a destination for specialized medicine and enables us to reach more children in locations that are closer to home. Our breakthrough research, superior education and training, innovative community partnerships, and commitment to diversity, equity and inclusion provide a welcoming and inspiring environment for our patients, families and team members.

At Connecticut Children’s, treating children isn’t just our job – it’s our passion. As a leading children’s health system experiencing steady growth, we’re excited to expand our team with exceptional team members who share our vision of transforming children’s health and well-being as one team.

Connecticut Children’s offers a comprehensive compensation and benefits package for eligible team members, including medical, dental and vision insurance, hospital paid life and disability coverage, paid time off and leave programs, education and training assistance, a retirement savings plan with hospital match, and an employment assistance program. Eligibility for certain benefits is based on scheduled hours worked. All team members are eligible to participate in the retirement savings plan, regardless of scheduled hours worked. Additional benefit information is available here .