Patient Care Coordinator

Smile Brands Inc.; Federal Way, Northern (WA, KY); Hybrid; USD 29.000 - 32.000; Teilzeit

Benefits dieser Stelle

PTO

Health insurance

Dental

Vision

Health Savings Account

Telemedicine

Flexible Spending Accounts

Life insurance

Disability insurance

Employee discounts

Pet insurance

401k

Zusammenfassung

Smile Brands Inc. is seeking a Patient Care Coordinator to welcome patients and support them through their dental journey—from scheduling to understanding treatment and payment options. You will embody Greeting, Guiding and Gratitude to create personal, positive experiences.

In this role you will handle check-in/out, verify insurance, answer questions, and help patients understand recommendations and financial arrangements while keeping schedules efficient and the team informed.

Qualifikationen

• 1+ year experience in dental, healthcare, hospitality or customer service.
• Knowledge of dental terminology preferred.
• Strong communication and interpersonal skills.
• Positive, patient-first approach.

Aufgaben

• Greet patients warmly and make them feel valued.
• Assist with check-in/check-out, scheduling, insurance verification.
• Explain treatment options and payment plans.
• Help patients feel comfortable and stress-free.
• Answer phones and communicate clearly with team.
• Maintain efficient schedule and maximize care opportunities.
• Show appreciation and build trust with patients.

Kenntnisse

Communication skills

Interpersonal skills

Rapport-building

Organizational skills

Team-oriented

Customer-service mindset

Patient-first approach

Ausbildung

Dental terminology knowledge

Jobbeschreibung

Overview

As a Patient Care Coordinator, you’ll be one of the first people our patients meet and an important part of their experience with us. You’ll help patients feel welcomed, informed and supported throughout their dental journey—from scheduling their appointment to understanding their treatment and payment options.

You’ll bring our G3 approach—Greeting, Guiding and Gratitude—to life by creating meaningful connections with patients and making every visit feel personal, positive and easy.

Schedule (days/hours)

M,TUE, THU

Responsibilities

• Greeting: Create a warm, welcoming environment and make every patient feel valued from the moment they arrive.
• Guiding: Support patients throughout their visit, including check-in/check-out, appointment scheduling, insurance verification and answering questions about their care.
• Treatment Support: Help patients understand treatment recommendations, payment options and available financial arrangements.
• Patient Experience: Build trusting relationships with patients and help make their dental experience comfortable and stress-free.
• Communication: Answer phones, respond to patient questions and communicate clearly with patients, doctors and the dental team.
• Scheduling: Maintain an efficient schedule and help maximize opportunities for patients to receive the care they need.
• Gratitude: Show genuine appreciation for every patient and create an experience that makes them feel cared for and confident in choosing us.

Qualifications

• 1+ year of experience in a dental, healthcare, medical, hospitality or customer-service environment preferred.
• Knowledge of dental terminology preferred.
• Strong communication and interpersonal skills.
• A genuine passion for helping people.
• Ability to build rapport and create positive relationships with patients.
• Strong organization and attention to detail.
• Comfortable working in a fast-paced, team-oriented environment.
• A positive, professional and patient-first approach.

Why You’ll Love This Role

This isn’t just a front-office position. You’ll play an important role in helping patients feel comfortable, understand their care and take the next step toward a healthier smile.

You’ll have the opportunity to build relationships with patients, work alongside a supportive dental team and develop valuable skills in healthcare, customer experience and dental practice operations.

Preferred Qualifications

• Previous experience in a dental or medical office setting

Compensation

$21-$23/hour

About Us

Smile Brands supports over 650 affiliated dental practices across 28 states all focused on a single mission of delivering Smiles For Everyone!® Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site.

• paid time off (“PTO”)
• health
• dental
• vision
• health savings account
• telemedicine
• flexible spending accounts
• life insurance
• disability insurance
• employee discount programs
• pet insurance
• and a 401k plan.

Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at [e-mail]