Patient Care Coordinator

Optum; Everett (WA); On-site; USD 24,769 - 44,248; Part time

Benefits offered by this job

Paid Time Off

Medical, Dental, and Vision Insurance

401(k) Savings Plan

Employee Assistance Program

Job summary

Optum is looking for a dedicated Part Time Patient Care Coordinator in Everett, WA. In this role, you will be the first point of contact for patients and will organize the daily activities of the practice. Your responsibilities include greeting customers, obtaining patient records, and using Lean processes to support clinical goals.

The position is up to 40 hours per week, Monday through Friday, offering a range of benefits including medical, dental, and 401(k) plans. The ideal candidate will have a high school diploma and experience in a medical office.

Qualifications

• 1+ years of experience in a medical office position performing duties such as scheduling and checking patients in/out.
• 1+ years of computer proficiency and ability to multi-task through multiple applications.
• Ability to work 40 hours per week, Monday through Friday, between 11:00 am and 7:30 pm.

Responsibilities

• Greet customers and provide instruction and/or direction.
• Obtain and verify patient information and signatures.
• Answer phone calls promptly and courteously.

Skills

Customer service

Time management

Computer proficiency

Multi-tasking

Communication skills

Education

High School Diploma/GED

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Epic EMR software

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Part Time Patient Care Coordinator functions as an integral member of the team and is the first point of contact for all people inquiring about the provider's practice. The primary role is to organize the practice's daily activities and paperwork. The Part Time Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.

Working Hours: This is up to 40 hours per week, Monday through Friday between the hours of 11:00 am to 7:30 pm.

Location: 3927 Rucker Ave. Third Floor, Everett, WA 98201 (Imaging Office)

Primary Responsibilities:

• Greet customers into the practice and provide instruction and/or direction as necessary both on the phone and in person.
• Obtain accurate and updated patient information, such as name, address, insurance information.
• Perform insurance verification on the date of service.
• Obtain patient signatures for required documents.
• Upload a valid Government issued state ID of patient and patient insurance cards.
• Accurate and complete occupational medicine registration workflow.
• Perform telephonic responsibilities to include confirming and scheduling appointments, discussing patient questions to providers.
• Answer telephone calls promptly and courteously.
• Adhere to the standards identified via Sparq regarding Optum Employee Policies.
• Work cohesively with fellow employees to achieve specific team goals.
• Participate in planning, coordinating, and implementing care in conjunction with the multidisciplinary team in accordance with the Plan of Care.
• Assure the continuity of care through scheduling and tracking systems.
• Provide accurate data in compliance with Performance Improvement tracking.
• Comply with administrative policies to ensure quality of care.
• Demonstrate precision and efficiency in scanning documents and monitoring the fax server, retrieving and/or scanning documents and assigning to the appropriate electronic chart.
• All employees are expected to keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements.
• Perform other duties as assigned.

Benefits:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays.
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account.
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage.
• 401(k) Savings Plan, Employee Stock Purchase Plan.
• Education Reimbursement.
• Employee Discounts.
• Employee Assistance Program.
• Employee Referral Bonus Program.
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.).

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED.
• 1+ years of computer proficiency experience (multi-task through multiple applications including Microsoft Outlook, Excel, and Word).
• 1+ years of experience working in a medical office position performing duties such as scheduling appointments, checking patients in/out, and insurance verification or Healthcare experience.
• Ability to work up to 40 hours per week Monday through Friday between the hours of 11:00 am to 7:30 pm.

Preferred Qualifications:

• 1+ years of experience working knowledge of Epic EMR software.
• Experience taking inbound and making outbound calls.

Soft Skills:

• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively with a diverse team.
• Strong organizational and time management skills.
• Ability to work independently or in a team setting as directed.
• Ability to maintain good judgment and accountability.
• Demonstrated ability to work well with health care providers and clinical team.
• Ability to multi-task and prioritize tasks to meet all deadlines.
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401(k) contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.98 to $32.12 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.