Part Time Senior Patient Care Coordinator

UnitedHealth Group; Seattle (WA); On-site; Confidential; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision, Life Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Job summary

UnitedHealth Group is seeking a Senior Patient Care Coordinator in Seattle, WA. The role focuses on delivering exceptional customer service, coordinating appointments, and supporting the care team with Lean processes. Travel to other locations may be required to provide coverage.

Responsibilities include patient check-in, insurance and referral information guidance, and cross-functional collaboration to meet financial, clinical, and service goals. Strong communication and empathy are essential.

Qualifications

• High School Diploma or GED is required.
• 2+ years of customer service experience.
• 1+ years of experience in a healthcare setting or medical field.
• Willing and able to travel to multiple locations for coverage.
• Access to reliable transportation if travel is required.

Responsibilities

• Be the first point of contact for patients and set a positive tone.
• Demonstrate empathy, courtesy, competence and care.
• Schedule appointments and procedures following guidelines.
• Utilize multiple computer systems and phone systems to assist patients.
• Verify patient information and document in EPIC.

Skills

Customer service

Communication

Healthcare knowledge

Education

High School Diploma / GED

Tools

EPIC

Job description

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to startCaring. Connecting. Growing together.

TheSenior Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service, and adhere to Lean processes. Supports the teams in meeting financial, clinical, and service goals.

Schedule:

Saturday from 7:15 am to 5:15 pm PST

Locations:

904 7th Ave, Second Floor, Seattle WA 98104

May be required to travel for coverage at other locations, as needed

Primary Responsibilities:

• First point of contact for our patients. Sets the tone for a positive experience
• Exhibits empathy, courtesy, competence, efficiency and care
• Schedules appointments and procedures, following standard guidelines
• Uses Multiple computer and phone systems to fulfill patient needs over phone
• Verifies patient information, while documenting in their Electronic Health Record (EPIC)
• Advises patients of their responsibilities regarding insurance and referral information
• Checks in patients
• Answers phones for departments
• Makes outgoing calls for breast imaging and/or diagnostic imaging from a phone queue
• Reschedules patients, as needed
• Film library duties, including pushing and receiving images and requesting imaging medical records
• Travels for coverage at other locations, as needed
• Cross-train and Travels for coverage at other locations, as needed
• Performs other duties as assigned

What are the reasons to consider working for UnitedHealth Group?

Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 2+ years of customer service experience
• 1+ years of experience in a healthcare setting or medical field
• Willing and able to travel to multiple locations for coverage
• Access to reliable transportation (if travel isrequired)

Preferred Qualifications:

• Knowledge of medical terminology

Soft Skills:

• Ability to work independently and maintain good judgment and accountability
• Demonstrated ability to work well with health care providersand co-workers
• Ability to be receptive to coaching moments
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $36.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.