Patient Care Coordinator

humana; Duluth (GA); On-site; USD 59,000 - 81,000; Full time

Job summary

Humana's CenterWell Home Health division seeks a Home Health Clinical Account Management Professional 2 to oversee customer account management, negotiate contracts, and lead retention campaigns. This role requires understanding of department objectives and the ability to make guided decisions with minimal supervision.

Qualified candidates hold nursing licensure (LPN/RN/LVN), health and life licenses, and have prior health solutions sales experience with strong communication and a valid driver's

Qualifications

• Bachelor's degree with LPN/RN/LVN licensure in state of practice.
• Prior sales experience in health solutions required.
• Valid state health and life insurance licenses; strong communication.

Responsibilities

• Oversees customer account management, including negotiating contracts and agreements.
• Develops and oversees customer retention campaigns.
• Understands department, segment, and organizational strategy and operating objectives.

Skills

Sales experience

Communication skills

Customer service mindset

Education

Bachelor's Degree LPN, RN, LVN licensure

Tools

State health and life licenses

Job description

Become a part of our caring community

The Home Health Clinical Account Management Professional 2 oversees customer account management, including negotiating contracts and agreements. Develops and oversees customer retention campaigns. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures.

Required Qualifications

• Bachelor's Degree LPN, RN, LVN licensure in state of practice
• Prior sales experience in the health solutions industry
• Valid state health and life insurance licenses
• Effective communication skills
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences
• This role is part of Humana's Driver safety program and therefore requires an individual to have a valid state driver's license and proof of personal vehicle liability insurance with at least 100/300/100 limits

Preferred Qualifications

• Account management experience
• Health insurance industry experience

Additional Information

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$59,300 - $80,900 per year

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers - all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.