Patient Care Coordinator

NationsBenefits India; Dallas (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

NationsBenefits India is seeking a Patient Care Coordinator (Hearing Ambassador) to engage members, schedule hearing tests, and promote hearing health solutions. This full-time role emphasizes outbound calling, appointment management, and strong customer relationships in a fast-paced setting.

The ideal candidate has an entry to mid-level background in customer service or sales, solid communication, and the ability to work independently while supporting in-club events and outreach activities.

Qualifications

• High School Diploma or equivalent.
• Experience in customer service, retail, sales, or appointment scheduling.
• Strong communication and interpersonal skills.
• Basic computer proficiency and scheduling systems familiarity.
• Ability to work independently in a fast-paced, customer-facing environment.

Responsibilities

• Conduct outbound calls daily to prospective and existing customers.
• Schedule hearing tests and support appointment management.
• Engage members and educate them on hearing health and available solutions.
• Promote hearing and non-hearing aid products and services.
• Support community outreach, in-club events, and customer engagement activities.
• Assist with follow-up calls and member relationship building.
• Maintain accurate records and provide excellent customer service.

Skills

Customer Service

Sales Support

Appointment Scheduling

Lead Generation

Community Outreach

Relationship Building

Communication Skills

Retail Operations

Hearing Healthcare

Education

High School Diploma or equivalent

Job description

We are looking for an energetic and customer-focused Hearing Ambassador to engage with members, promote hearing wellness, and support hearing aid specialists by scheduling hearing tests and building customer relationships. This role combines customer service, outreach, and sales support to help drive awareness and hearing health solutions.

Job Title: Patient Care Coordinator (Hearing Ambassador)

Employment Type: Full-Time

Experience Level: Entry to Mid-Level

Key Responsibilities:

Conduct outbound calls daily to prospective and existing customers.

Schedule hearing tests and support appointment management.

Engage members and educate them on hearing health and available solutions.

Promote hearing and non-hearing aid products and services.

Support community outreach, in-club events, and customer engagement activities.

Assist with follow-up calls and member relationship building.

Maintain accurate records and provide excellent customer service.

Qualifications:

High School Diploma or equivalent.

Experience in customer service, retail, sales, or appointment scheduling.

Strong communication and interpersonal skills.

Basic computer proficiency and familiarity with scheduling systems.

Ability to work independently in a fast-paced, customer-facing environment.

Skills: Customer Service, Sales Support, Appointment Scheduling, Lead Generation, Community Outreach, Relationship Building, Communication Skills, Retail Operations, Hearing Healthcare.