Patient Care Coordinator Hearing Ambassdor

NationsBenefits, LLC; West Palm Beach (FL); On-site; USD 34,000 - 42,000; Full time

Job summary

NationsBenefits, LLC is a leading Healthcare Fintech provider delivering supplemental benefits and member engagement solutions. The Hearing Ambassador role supports licensed dispensers by engaging members, educating on hearing wellness, scheduling appointments, and driving growth through community outreach.

Responsibilities include conducting outbound calls, achieving daily test appointments, promoting non-hearing aid products where appropriate, and coordinating with hearing centers to maximize

Qualifications

• High school diploma or equivalent.
• Strong customer service, sales, or retail experience.
• Experience with PC hardware and general computer/software knowledge.
• Excellent oral and written communication, organizational, problem-solving/troubleshooting skills.
• Previous experience with patient/customer appointment scheduling.
• Proficiency with scheduling software.

Responsibilities

• Set the stage for full test and full boat purchase when interacting with Members.
• Complete 30-50 outbound calls daily to prospective and/or existing customers.
• Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist.
• Promote and sell non hearing aid products when Members with whom they engage do not have hearing loss.
• A 50% increase in non-hearing aid product sales is expected.
• Learn and use the handheld screener as an intercepting tool to get qualified leads.
• Assist with calling past tested Members, with or without sales, and medical referrals.
• Promote the HAC during Sam's club events and other outreach events.
• Based in HAC but spend 95% of time in-club walking, intercepting, setting tests.

Skills

Customer service

Sales

Retail experience

Communication

Scheduling

Education

High school diploma

Tools

Scheduling software

PC hardware basics

Job description

NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members.

Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction.

Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members.

We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India.

Role

The Hearing Ambassador assists and helps the licensed dispenser meet their goals and fulfill their daily duties. This role is responsible for engaging customers, Support hearing health needs, educating individuals about hearing wellness, scheduling appointments, and supporting growth through community outreach and customer relationship building.

Responsibilities

• Set the stage for full test, and full boat purchase when interacting with Members
• Complete 30-50 outbound calls daily to prospective and/or existing customers
• Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center
• Promote and sell non hearing aid products when Members with whom they engage do not have hearing loss
• A 50% increase in non-hearing aid product sales is expected
• Learn and use the handheld screener (when able per state regulations) and use as intercepting tool to get qualified leads
• Assist, when necessary, calling past tested Members, with or without sales, and medical referrals to schedule return visits
• Promote the HAC during Sam's club events, Hearing Aid Center events, and possibly outside marketing events
• Will be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests

Requirements

• High school diploma or equivalent
• Strong customer service, sales, or retail experience
• Experience working with PC hardware and software including general computer and Internet knowledge
• Excellent oral and written communication skills, organizational, problem-solving/troubleshooting skills, and presentation skills
• Previous experience with patient/customer appointment scheduling
• Proficiency with basic computer systems and scheduling software.

NationsBenefits is an Equal Opportunity Employer.