Patient Care Coordinator

Talentify; Chattanooga (TN); On-site; USD 32,000 - 46,000; Full time

Job summary

Upperline Health is seeking a motivated Patient Care Coordinator to support physicians in the Brainerd, TA clinic. You will perform front desk duties, greet and check in patients, and ensure timely appointments.

Responsibilities include scheduling, maintaining on-time schedules, updating EMR records, collecting payments, and safeguarding patient privacy. Prior front-office or healthcare experience preferred, with Athenahealth EMR familiarity a plus.

Qualifications

• Experience as a front-office receptionist or in a medical/clinical office or customer service role.
• Medical billing and coding experience is highly preferred.
• Experience using EMR systems; Athenahealth preferred.
• Excellent grammar and interpersonal communication are essential.
• Reliable, motivated team member with a stable work history.

Responsibilities

• Greet patients, check them in, and ensure timely arrival for appointments.
• Assist with scheduling and coordinating appointments.
• Notify physicians when patients have arrived to maintain on-time schedules.
• Retrieve and file patient records and update information in the EMR.
• Collect payments and maintain confidentiality of patient records.

Skills

Front desk receptionist

Customer service

EMR Athenahealth

Medical billing

Medical coding

Communication

Team oriented

Tools

Athenahealth

Job description

About Us

Upperline Health is the nation’s largest provider dedicated to lower extremity, wound and vascular care. Founded in 2017 with the ambitious goal of changing specialty care, Upperline Health delivers a more efficient path for patients to receive consistent and effective treatment for chronic illnesses.

We put patients at the center of value-based care.

Upperline Health providers coordinate patients’ care among a team of specialists – physicians, advanced practice providers, care navigators, pharmacists, dieticians, and social workers for integrated treatment that addresses patients’ immediate and long-term health needs.

Triage is temporary. Treatment is transformative.
Why join our team?

• Mission-driven and patient-focused environment
• Competitive compensation with additional opportunity to earn monthly team bonus based on meeting key clinic metrics tied to our mission & quality patient care
• Career growth opportunities
• Generous benefit options include comprehensive medical, dental & vision, 401K, PTO and parental leave
• Work Life Balance – regular weekday clinic hours
• Supportive regional and corporate teams

About the Patient Care Coordinator Role

Upperline Health is seeking an energetic, compassionate, driven Patient Care Coordinator to assist our physicians in delivering complex health services in the clinic setting. This person will be in our Brainerd, TA clinic. The Patient Care Coordinator will be responsible for medical front desk receptionist duties including greeting patients in a friendly manner, and ensuring patients are accurately checked in and prepared for their appointments in a timely manner.

Patient Care Coordinator Responsibilities

• Responsible for front desk receptionist duties, including answering phone calls, greeting patients, obtaining required patient information, and ensuring that the entrance area is clean and organized
• Assist patients with scheduling appointments
• Effectively maintain on-time appointment schedules by notifying physicians when patients have arrived
• Retrieve and file patient records as needed
• Collect payment from patients
• Maintain accurate patient records by updating patient’s information and scanning documents into EMR as needed
• Responsible for office supply inventory, including checking, ordering and stocking supplies
• Protect patient rights by maintaining confidentiality of patient records
• Contribute to team effort by assisting with additional duties and when support is requested

Patient Care Coordinator Qualifications

• Experience as a front-office receptionist or assisting in an office or healthcare clinic or in customer service
• Medical billing and coding experience is highly preferred
• Experience working in an EMR, Athenahealth is preferred
• Must be an effective communicator with excellent grammar and interpersonal skills
• Exceptional customer service orientation featuring empathetic, compassionate, and professional demeanor with each interaction
• Demonstrated experience as a motivated and dedicated team member with a stable work history
• Thrives in a fast-paced collaborative environment
• Reliable transportation and the ability to pass a drug test and a background check is required

Compensation

Compensation is commensurate to compensation for similar positions in the region and based on prior training and experience.

Job Type: Full-time

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.