Patient Care Coordinator

Upperline Health Inc; Chattanooga, Northern (TN, KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Monthly team bonus

Medical, dental & vision, 401K, PTO &

Weekday clinic hours

Regional & corporate teams support

Job summary

Upperline Health Inc. seeks a Customer-Focused Patient Care Coordinator for our Brainerd, TA clinic. You will handle front desk receptionist duties, greet patients, check them in, and prepare for appointments in a timely manner.

Responsibilities include scheduling, keeping on-time schedules, managing patient records in EMR, collecting payments, and ensuring confidentiality. A fast-paced team environment awaits with strong support from regional and corporate teams.

Qualifications

• Experience as a front-office receptionist or assisting in a healthcare clinic or customer service.
• Medical billing and coding experience is highly preferred.
• Experience working in an EMR; Athenahealth is preferred.
• Effective communicator with excellent grammar and interpersonal skills.
• Empathetic, compassionate, and professional demeanor with each interaction.
• Stable work history and team-oriented.
• Thrives in a fast-paced, collaborative environment.
• Reliable transportation and ability to pass a drug test and background check.

Responsibilities

• Front desk duties: greet patients, answer calls, obtain required information, and keep entrance area organized.
• Assist patients with scheduling appointments.
• Maintain on-time appointment schedules by notifying physicians when patients arrive.
• Retrieve and file patient records as needed.
• Collect payments from patients.
• Update patient information and scan documents into EMR.
• Maintain office supply inventory and stock as needed.
• Protect patient confidentiality and rights.
• Support team with additional duties as requested.

Skills

Front desk

Customer service

Communication

Team player

Education

Medical billing and coding (preferred)

Tools

Athenahealth

Job description

Upperline Health is the nation’s largest provider dedicated to lower extremity, wound and vascular care. Founded in 2017 with the ambitious goal of changing specialty care,Upperline Health delivers a more efficient path for patients to receive consistent and effective treatment for chronic illnesses.

Upperline Health providers coordinate patients’ care among a team of specialists – physicians, advanced practice providers, care navigators, pharmacists, dieticians, and social workers for integrated treatment that addresses patients’ immediate and long-term health needs.

Triage is temporary. Treatment is transformative.

Why join our team?

• Mission-driven and patient-focused environment
• Competitive compensation with additional opportunity to earn monthly team bonus based on meeting key clinic metrics tied to our mission & quality patient care
• Generous benefit options include comprehensive medical, dental & vision, 401K, PTO and parental leave
• Work Life Balance – regular weekday clinic hours
• Supportive regional and corporate teams

About the Patient Care Coordinator Role

Upperline Health is seeking an energetic, compassionate, driven Patient Care Coordinator to assist our physicians in delivering complex health services in the clinic setting. This person will be in our Brainerd, TA clinic. The Patient Care Coordinator will be responsible for medical front desk receptionist duties including greeting patients in a friendly manner, and ensuring patients are accurately checked in and prepared for their appointments in a timely manner.

Patient Care Coordinator Responsibilities

• Responsible for front desk receptionist duties, including answering phone calls, greeting patients, obtaining required patient information, and ensuring that the entrance area is clean and organized
• Assist patients with scheduling appointments
• Effectively maintain on-time appointment schedules by notifying physicians when patients have arrived
• Retrieve and file patient records as needed
• Collect payment from patients
• Maintain accurate patient records by updating patient’s information and scanning documents into EMR as needed
• Responsible for office supply inventory, including checking, ordering and stocking supplies
• Protect patient rights by maintaining confidentiality of patient records
• Contribute to team effort by assisting with additional duties and when support is requested

Patient Care Coordinator Qualifications

• Experience as a front-office receptionist or assisting in an office or healthcare clinic or in customer service
• Medical billing and coding experience is highly preferred
• Experience working in an EMR, Athenahealth is preferred
• Must be an effective communicator with excellent grammar and interpersonal skills
• Exceptional customer service orientation featuring empathetic, compassionate, and professional demeanor with each interaction
• Demonstrated experience as a motivated and dedicated team member with a stable work history
• Thrives in a fast-paced collaborative environment
• Reliable transportation and the ability to pass a drug test and a background check is required

Compensation

Compensation is commensurate to compensation for similar positions in the region and based on prior training and experience.

Job Type

Full-time

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.