Patient Care Coordinator

Sundance Dental Care of Rio Rancho; Branson (MO); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading dental care provider seeks a Dental Patient Care Coordinator in Branson, Missouri. The role focuses on ensuring patient satisfaction through effective scheduling, communication, and coordination of care. Ideal candidates will bring at least 2 years of dental experience and excellent interpersonal skills to enhance patient experiences.

Qualifications

• 2+ years of experience in the dental field required.

Responsibilities

• Support all aspects of the dental office.
• Greet patients upon arrival and manage schedules.
• Present and review treatment plan fees and payment options.

Skills

Verbal Communication

Customer Service

Organizational Skills

Multitasking

Knowledge of Dentistry

Job description

DENTAL PATIENT CARE COORDINATOR

The Patient Care Coordinator (PCC) is to ensure patient satisfaction and outstanding patient customer service. They are the liaison between the provider (Doctor and/or Hygienist) and the patient. They are knowledgeable about all scopes of dentistry and treatment options. They will coordinate as needed with other offices who share in the care of the patient, following through on all referrals and correspondence. They are responsible for scheduling, patient account management, and payments. They must be able to effectively communicate. The number one responsibility of all employees is meeting patient needs and patient care. The responsibilities listed below must be accomplished daily, weekly, and monthly. Additional responsibilities may be required.

QUALIFICATIONS

• 2+ Years of Experience in the Dental Field

DUTIES AND RESPONSIBILITIES

• Support all aspects of the dental office
• Greet patients upon arrival
• Manage schedules according to appointment schedule guidelines
• Present and review treatment plan fees and payment options with patients
• Organize and maintain case acceptance of 90% compliance rate
• Maintain quick call system to maintain scheduling efficiency and effectiveness
• Other tasks and duties as assigned by management

SKILLS

• Excellent verbal and written communication skills
• Outstanding customer service and people skills, excellent phone etiquette
• Knowledge of dentistry, basic principles, and terminology
• Good organization and multitasking skills
• Present treatment plans, schedule patient visits, collect patient co-pays, manage the providers schedule, understand insurance breakdowns

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