Patient Care Coordinator

Shady Grove Fertility; Atlanta (GA); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company dedicated to making a difference in the lives of families. As a Patient Care Coordinator, you'll play a crucial role in delivering exceptional patient care in a dynamic environment. This full-time position involves maintaining patient accounts, optimizing satisfaction, and ensuring effective communication with patients and providers. With a strong emphasis on personal growth and a supportive culture, this is an exciting opportunity to contribute to a mission-driven team. Enjoy competitive pay, comprehensive benefits, and the chance to make a meaningful impact in your community.

Benefits

Competitive Pay

Comprehensive Training

Medical, Dental, Vision Insurance

401(k) Matching

Generous Paid Time Off

Tuition Assistance

Retirement Plan

Qualifications

• 2+ years of experience in a patient services role.
• Extensive knowledge of insurance and medical billing.

Responsibilities

• Maintain patient accounts and schedule appointments.
• Address customer issues and ensure effective resolution.
• Provide high levels of customer service to patients.

Skills

Customer Service

Medical Terminology

Insurance Knowledge

Communication Skills

Detail-Oriented

Computer Savvy

Education

High School Diploma

Job description

Job Description

Enjoy what you do while contributing to a company that makes a difference in people’s lives. Shady Grove Fertility, one of the premier fertility centers in the United States, continually seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing practice. The work we do building families offers stimulation, challenge, and personal reward.

If you're a Patient Services Representative looking for a new opportunity to work in a fast-paced, professional environment where your talent contributes to changing people’s lives, then we want to talk to you. This position requires collaborating with physicians, other medical providers, and patients by providing expert care and service for fertility treatments.

Position Details

We have an immediate opening for a full-time Patient Care Coordinator to float between our Sandy Springs and Buckhead, GA locations. The schedule is Monday - Friday, 7:00 am - 3:30 pm.

How You'll Contribute:

• Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information.
• Optimize patients' satisfaction, provider time, and treatment room utilization by assessing needs and scheduling accordingly.
• Schedule appointments.
• Address customer/patient issues and ensure effective resolution.
• Provide timely feedback regarding service failures or patient concerns.
• Consult with patients regarding their benefits, coverage, and financial options.
• Greet patients and visitors, providing high levels of customer service.

Skills & Qualifications

What You'll Bring:

• Minimum 2 years of applicable work experience.
• High School diploma required.
• Extensive knowledge of insurance/benefits, medical terminology, and medical billing.
• Experience working in an OB/GYN office is a plus.
• Strong communication skills, ability to work independently, detail-oriented, computer savvy.
• High level of customer service essential.

More important than the skills are the right personal qualities. Employees who embrace our mission, vision, and core values are highly successful.

What We Offer:

• Competitive pay + bonus.
• Comprehensive training.
• Medical, dental, vision, and 401(k) matching.
• Generous paid time off and holidays.
• Retirement plan.
• Tuition assistance.
• Opportunity to make an impact in the communities we serve.

Our Culture

At Shady Grove Fertility, we promote and develop individual strengths to help staff grow personally and professionally. Our core values - Empathy, Patient Focus, Integrity, Commitment, and Compassion (EPICC) – guide us daily. We’re committed to growth and promote from within. This is an ideal time to join our team!

How To Get Started:

To have your resume reviewed, click the “Apply” button. If you know someone interested, share this job description via the “Share This Job” option.

Equal Opportunity Employer. We notify all applicants of their rights under federal employment laws. For more information, review the Know Your Rights notice from the Department of Labor.