Patient Care Coordinator

Barbour Orthopaedics & Spine; Atlanta (GA); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading healthcare provider in Atlanta is looking for a Korean Speaking Patient Care Coordinator. The role involves patient communication, appointment management, and collaboration with clinical teams. The ideal candidate will have strong organizational skills and a customer service background, ensuring patient satisfaction and compliance with healthcare regulations.

Benefits

Competitive pay

Paid holidays

Comprehensive benefits package

Paid time off

401K with company match

Qualifications

• 2+ years experience in a medical or customer service role preferred.
• Proficient in Microsoft Office 365 and familiar with patient management systems.
• High attention to detail and accuracy in maintaining records.

Responsibilities

• Serve as the main contact for patients regarding appointments and treatment plans.
• Manage scheduling and rescheduling of patient appointments.
• Conduct follow-up calls to confirm appointments and address concerns.

Skills

Communication

Organizational Skills

Attention to Detail

Bilingual

Tools

Microsoft Office 365

Patient Management Systems

Job description

Korean Speaking Patient Care Coordinator

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Korean Speaking Patient Care Coordinator

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• Patient Communication:Serve as the main point of contact for patients, ensuring they receive timely and accurate information regarding their appointments, treatment plans, and any other needs.
• Appointment Management:Oversee the scheduling and rescheduling of patient appointments, ensuring that all scheduling is completed efficiently and in a timely manner.
• Follow-Up:Conduct follow-up calls with patients to confirm appointments, check on their status, and address any questions or concerns they may have.
• Documentation:Maintain accurate and up-to-date records of patient interactions, appointments, and treatment progress within the patient management system.
• Coordination:Work closely with the clinical team to ensure that patient treatment plans are executed effectively and that any patient-specific requirements are met.
• Issue Resolution:Address and resolve any patient issues or concerns promptly, ensuring a high level of patient satisfaction.
• Compliance:Ensure that all patient interactions comply with relevant regulations and company policies.
• Metrics Reporting:Report weekly metrics on patient interactions, appointment status, and any issues encountered to the Practice Manager.
• Utilization of other skill sets (e.g. speak a foreign language, mastery of Microsoft office) maybe required.
• And any other responsibilities assigned by your manager.
  
  

Duties

• Patient Communication:Serve as the main point of contact for patients, ensuring they receive timely and accurate information regarding their appointments, treatment plans, and any other needs.
• Appointment Management:Oversee the scheduling and rescheduling of patient appointments, ensuring that all scheduling is completed efficiently and in a timely manner.
• Follow-Up:Conduct follow-up calls with patients to confirm appointments, check on their status, and address any questions or concerns they may have.
• Documentation:Maintain accurate and up-to-date records of patient interactions, appointments, and treatment progress within the patient management system.
• Coordination:Work closely with the clinical team to ensure that patient treatment plans are executed effectively and that any patient-specific requirements are met.
• Issue Resolution:Address and resolve any patient issues or concerns promptly, ensuring a high level of patient satisfaction.
• Compliance:Ensure that all patient interactions comply with relevant regulations and company policies.
• Metrics Reporting:Report weekly metrics on patient interactions, appointment status, and any issues encountered to the Practice Manager.
• Utilization of other skill sets (e.g. speak a foreign language, mastery of Microsoft office) maybe required.
• And any other responsibilities assigned by your manager.
  
  

Job Requirements

• Experience:At least 2 years of experience in a medical or customer service role is preferred.
• Skills:Proficient in Microsoft Office 365 and familiar with patient management systems.
• Communication:Excellent verbal and written communication skills with the ability to effectively interact with patients.
• Organizational Skills:Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Attention to Detail:High attention to detail and accuracy in maintaining patient records and handling appointments.
• Bilingual:Preferred but not required.
  
  

Why Work for Us?

We offer competitive pay, paid holidays, comprehensive benefit package, paid time off, and 401K with company match.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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