Patient Care Coordinator Sr.

Optum; Auburn (MA); On-site; USD 42,000 - 75,000; Full time

Benefits offered by this job

Benefits package

Incentive programs

Equity stock purchase

401k contribution

Job summary

Optum is seeking a front desk/customer service associate based in Auburn, MA. The role handles high-volume calls, patient scheduling, PHI handling, and administrative duties while upholding HIPAA standards and offering a comprehensive benefits package.

Ideal candidates have a HS diploma or 4+ years in customer service, 1+ year data entry, and familiarity with medical terminology and MS Office. Bilingual English/Spanish is a plus.

Qualifications

• High School Diploma/GED or 4+ years of customer service experience.
• 1+ years of data entry and customer service experience.
• 1+ years of experience/working knowledge of medical office procedures and medical terminology.
• Proficiency with Microsoft Office applications (Excel, Word, Outlook).

Responsibilities

• Handle incoming calls with courtesy across multiple lines and provide patient outreach.
• Maintain punctual attendance and professional conduct with internal/external customers.
• Represent the company following policies and protect PHI per HIPAA standards.
• Perform front desk duties: greet patients, schedule appointments, and handle routine inquiries.

Skills

Customer service

Data entry

Medical terminology

Phone etiquette

Bilingual English/Spanish

Education

High School Diploma/GED

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Schedule:

Monday to Friday, 8 AM- 5 PM

Primary Responsibilities:

• Receives incoming telephone calls in a prompt and courteous manner working with multiple phone lines and provide telephonic patient outreach and patient experience calls


• Have consistent, punctual and reliable attendance


• Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality and care and concern with each and every internal and external customer


• Represents the Company in a professional manner, following all Company policies and procedures


• Uses, protects, and discloses patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards


• Responsible for accurately and professionally handling all front desk operations including answering phones, greeting patients, scheduling of all appointments, EOD Billing, addressing routine inquiries, working daily reports, and forwarding non-routine requests to appropriate personnel


• Performs clerical duties as directed


• Manages medical records (maintains, files/scans, prepares for schedule)


• Ensures all correspondence is scanned and/or filed in timely manner


• Processes requests for medical records release and maintains appropriate logs, etc.


• Ability to work independently


• Performs all other related duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED OR 4+ years of customer service experience


• 1+ years of data entry and customer service experience with strong communication skills both in person and via phone


• 1+ years of experience/working knowledge of medical office procedures and medical terminology


• Intermediate level of proficiency with Microsoft Office applications to include Excel, Word, and Outlook

Preferred Qualification:

• Experience in a physician's office, clinical or hospital setting


• Ability to display excellent telephone/switchboard etiquette


• Ability to interact and verbally communicate effectively with patients and all levels of personnel in a professional, courteous and effective manner with excellent customer service skills


• Ability to multi-task in a high paced environment with good organizational skills


• Ability to follow written and oral instructions and to work with general guidance


• Demonstrated clerical skills (typing, filing, telephone courtesy)


• Bilingual (English/Spanish) language proficiency

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $36.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.