Patient Care Coordination San Jose- Fulltime

Lorian Health; San Jose (CA); Hybrid; USD 52,000 - 62,000; Full time

Benefits offered by this job

Competitive benefits package

Paid time off & holidays

Referral program & growth

Job summary

Lorian Health is seeking a Patient Care Coordinator to support intake of referrals and manage clinical field staff schedules. You will assist with admissions, discharges, resumption of cares, recertification visits, and routine follow-ups, while answering the phone.

You will collaborate with physicians and other care team members to ensure timely, accurate patient data entry and compliant documentation within Medicare guidelines.

Qualifications

• Working knowledge of Medical terminology.
• Proficient with Microsoft Office and EMR systems (HCHB preferred).
• Professional and customer-service driven phone and communication skills.
• Effective communication with patients, doctors, and staff.
• Strong ability to organize and prioritize workload with referrals.
• Flexible in fast-paced, team-oriented environment.
• Maintains patient privacy under HIPAA and state laws.

Responsibilities

• Handle intake of new referrals and maintain clinical field staff schedules.
• Liaise between Lorian Health and referral sources for smooth processing.
• Ensure patients are seen as ordered within 48 hours.
• Enter patient information into HomeCare HomeBase to meet Medicare requirements.
• Collaborate with sales and clinical management on new referrals.
• Follow up on holds and status changes in patient episodes.
• Perform other duties as assigned.

Skills

Medical terminology

Customer service

Communication skills

Organization & prioritization

HIPAA compliance understanding

Tools

Microsoft Office

HCHB EMR

Job description

For over 20 years, Lorian Health has been a trusted leader in home health care, committed to enhancing quality of life and supporting patient independence. We foster a collaborative, compassionate environment where team members are valued, supported, and empowered to make a meaningful impact.

Location: 4010 Moorpark Ave Ste 112 San Jose, Ca 95117

Scheduled: Tuesday-Saturday or Sunday-Thursday

About the Opportunity

The Patient Care Coordinator position supports all department functions in reception and intake of new referrals, as well as maintaining all clinical field staff schedules for admissions, discharges, resumption of cares, recertification visits, and routine follow up visits as needed. The Patient Care Coordinator position will also assist in answering the phone.

Responsibilities

• Completes department functions, duties, and activities for Intake of new referrals and maintain all clinical field staff schedules.
• Assists in the smooth processing of referrals, and acts as a liaison between LORIAN and referral sources.
• Manages all aspects of the clinical field staff schedules, while ensuring admitted patients are seen as ordered by the referring physicians within 48 hours.
• Ensures that all relevant patient information is obtained in an accurate and timely manner, and is entered into HomeCare HomeBase system, in order to meet MEDICARE requirements, when patients are referred to LORIAN by referral sources.
• Regularly collaborate with the sales and clinical management team in reviewing new referrals and determining the appropriateness of any given referral for the agency.
• Provides all relevant patient information (i.e. patient personal demographic, history and physical, current medications, physician’s orders, F2F, surgical reports, etc.) obtained upon referral into patient charts.
• Follow-up on hospital holds from current episodes status to hold status, and from hold status to current status.
• May perform other duties as assigned.

Required Qualifications

• Working knowledge of Medical terminology.
• Strong knowledge of Microsoft Office Systems (i.e. Word, Excel, etc.) and with an EMR system, HCHB is preferred.
• Must have professional and customer-service-driven phone and communication skills.
• Ability to communicate effectively and tactfully with patients, doctors, and all customers of Lorian Health (LORIAN) in a productive, constructive, and professional manner.
• Strong ability to organize and prioritize workload on a regular basis based on the quantity of incoming referrals.
• Ability to be flexible and to follow verbal and written instruction in a fast-paced team-oriented environment.
• Proficient in completing routine paperwork, multi-tasking, and providing appropriate follow-up as needed.
• Outstanding interpersonal relationship building.
• Maintains confidential patient information in accordance with privacy and security standards of the Health Insurance Portability and Accountability Act (HIPAA) and other applicable state.

Why Join us?

We are committed to our employees' well-being, offering a comprehensive employee benefits packagethat includes, but is not limited to:

• Competitive salary and comprehensive benefits package (medical, dental, vision, life, AD&D, disability, EAP, 401(K) with 4% match
• Paid time off and paid holidays
• Employee referral program and opportunities for growth and advancement

Compensation

$25-30 per hour, depending on experience and qualifications.