Patient Care Center Lead

Monogram Health, Inc.; Brentwood (TN); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading healthcare provider is seeking an Engagement Specialist II to foster effective communication within the Care Center Team in Brentwood, TN. This role involves assisting with productivity management, supporting Quality Assurance, and delivering exceptional service to staff and patients. Candidates should have at least 2 years of relevant experience within Monogram Health, coupled with strong organizational and communication skills.

Benefits

Flexible paid leave and vacation policy

401(k) plan with matching contributions

Qualifications

• Must have 2 years of Engagement Specialist experience with Monogram Health.
• High School Diploma or equivalent is required.
• Experience scheduling visits with high accuracy.

Responsibilities

• Assist with development of communication mechanisms for Care Center Team.
• Coordinate and track all activities for leadership.
• Provide support and guidance to team members.

Skills

Excellent oral and written communication skills

Exceptional organizational and time management

Independent direction and judgement

Education

High School Diploma or GED required

Bachelors or better preferred

Job description

TN - Brentwood Physical
Corporate Headquarters
5410 Maryland Way
Ste 301
Brentwood, TN 37027, USA

TN - Brentwood Physical
Corporate Headquarters
5410 Maryland Way
Ste 301
Brentwood, TN 37027, USA

• Assist with the development of effective communication mechanisms for the Care Center Team and its leadership.
• Work with leadership to manage productivity and quality performance.
• Coordinate and track all activities under the supervision of leadership to meet deadlines.
• Research, collect, and analyze data, and present findings to support project activities.
• Provide additional guidance and support to team members including performance reviews, coaching, training and provide developmental opportunities as needed.
• Support Quality Assurance team by monitoring and maintaining quality standards to ensure effective delivery of compliance and processes.
• Supply support to leadership with scheduling and routing errors.
• Maintains an active program of self-study and learning, to enhance professional skills and remain current with technological changes.
• Participates in special Monogram Health initiatives and other duties as assigned.
• Provides excellent customer service to all levels of employees including customers, peers, PODs, clinical and leadership.
• Act as liaison between Care Center and supporting departments to promote collaboration and give feedback.
• Engages in team meetings, team building activities, and other opportunities to strengthen the department.
• Communicates information through appropriate methods, reads and interprets the most complex information, collaborates with teams across departments, writes clearly andinformatively.

Position Requirements

• Must have 2 years of Engagement Specialist 2 experience with Monogram Health for longer than 90 days
• Minimum of 30 days in Engagement Specialist II role within Monogram Health
• High School Diploma or GED required.
• Experience scheduling any type of visit with a high rate of accuracy.
• Independent direction and judgement, and critical thinkingskills
• Ability to inspire and hold othersaccountable.
• Proficient in current computer applications
• Excellent oral and written communication skills
• Exceptional organizational and time management
• Opportunity to work in a dynamic, fast-paced and innovative value-based provider organization that is transforming the delivery of kidney care
• Flexible paid leave and vacation policy
• 401(k) plan with matching contributions

About Monogram Health

Monogram Health is a next-generation, value-based chronic condition risk provider serving patients living with chronic kidney and end-stage renal disease and their related metabolic disorders. Monogram seeks to fill systemic gaps and transform the way nephrology, primary care and chronic condition treatment are delivered. Monogram’s innovative, in-home approach utilizes a national nephrology practice powered by a suite of technology-enabled clinical services, including case and disease management, utilization management and review, and medication therapy management services that improve health outcomes while lowering medical costs across the healthcare continuum. By focusing on increasing access to evidence-based care pathways and addressing social determinants of health, Monogram has emerged as an industry leader in championing greater health equity and improving health outcomes for individuals with chronic kidney and end-stage renal disease.

At Monogram Health we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Preferred

Bachelors or better.

High School or better.

Experience

Required

2 years:

2 years:

Must have 2 years of Engagement Specialist experience with Monogram Health

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.