Patient Care Center Lead

Monogram Health; Brentwood (TN); On-site; USD 60,000 - 90,000; Full time

Job summary

Monogram Health seeks a Patient Care Center Lead to enhance communication and quality performance within the Care Center Team. This mid-senior level role involves team coordination, project management, and data analysis to improve healthcare delivery and ensure compliance with standards. Ideal candidates will have experience in a health care setting and strong communication skills.

Benefits

Comprehensive medical, dental, vision, and life insurance

Flexible paid leave and vacation policy

401(k) plan with matching contributions

Opportunity to work in an innovative healthcare organization

Qualifications

• Requires 2 years of experience in Engagement Specialist II role at Monogram Health.
• Proficient in scheduling visits accurately.
• Strong oral and written communication skills.

Responsibilities

• Assist with communication development and team leadership.
• Coordinate project activities and meet deadlines.
• Support the Quality Assurance team and maintain standards.

Skills

Communication

Organizational skills

Critical thinking

Team Coordination

Education

High School Diploma or GED

Tools

Current computer applications

Job description

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• Assist with the development of effective communication mechanisms for the Care Center Team and its leadership.
• Work with leadership to manage productivity and quality performance.
• Coordinate and track all activities under the supervision of leadership to meet deadlines.
• Research, collect, and analyze data, and present findings to support project activities.
• Provide additional guidance and support to team members including performance reviews, coaching, training and provide developmental opportunities as needed.
• Support Quality Assurance team by monitoring and maintaining quality standards to ensure effective delivery of compliance and processes.
• Supply support to leadership with scheduling and routing errors.
• Maintains an active program of self-study and learning, to enhance professional skills and remain current with technological changes.
• Participates in special Monogram Health initiatives and other duties as assigned.
• Provides excellent customer service to all levels of employees including customers, peers, PODs, clinical and leadership.
• Act as liaison between Care Center and supporting departments to promote collaboration and give feedback.
• Engages in team meetings, team building activities, and other opportunities to strengthen the department.
• Communicates information through appropriate methods, reads and interprets the most complex information, collaborates with teams across departments, writes clearly and informatively.
  
  

Job Details

Description

Position: Patient Care Center Lead

Roles And Responsibilities

• Assist with the development of effective communication mechanisms for the Care Center Team and its leadership.
• Work with leadership to manage productivity and quality performance.
• Coordinate and track all activities under the supervision of leadership to meet deadlines.
• Research, collect, and analyze data, and present findings to support project activities.
• Provide additional guidance and support to team members including performance reviews, coaching, training and provide developmental opportunities as needed.
• Support Quality Assurance team by monitoring and maintaining quality standards to ensure effective delivery of compliance and processes.
• Supply support to leadership with scheduling and routing errors.
• Maintains an active program of self-study and learning, to enhance professional skills and remain current with technological changes.
• Participates in special Monogram Health initiatives and other duties as assigned.
• Provides excellent customer service to all levels of employees including customers, peers, PODs, clinical and leadership.
• Act as liaison between Care Center and supporting departments to promote collaboration and give feedback.
• Engages in team meetings, team building activities, and other opportunities to strengthen the department.
• Communicates information through appropriate methods, reads and interprets the most complex information, collaborates with teams across departments, writes clearly and informatively.
  
  

Position Requirements

• Must have 2 years of Engagement Specialist 2 experience with Monogram Health for longer than 90 days
• Minimum of 30 days in Engagement Specialist II role within Monogram Health
• High School Diploma or GED required.
• Experience scheduling any type of visit with a high rate of accuracy.
• Independent direction and judgement, and critical thinking skills
• Ability to inspire and hold others accountable.
• Proficient in current computer applications
• Excellent oral and written communication skills
• Exceptional organizational and time management
  
  

Benefits

• Opportunity to work in a dynamic, fast-paced and innovative value-based provider organization that is transforming the delivery of kidney care
• Competitive salary
• Comprehensive medical, dental, vision and life insurance
• Flexible paid leave and vacation policy
• 401(k) plan with matching contributions
  
  

About Monogram Health

Monogram Health is a next-generation, value-based chronic condition risk provider serving patients living with chronic kidney and end-stage renal disease and their related metabolic disorders. Monogram seeks to fill systemic gaps and transform the way nephrology, primary care and chronic condition treatment are delivered. Monogram’s innovative, in-home approach utilizes a national nephrology practice powered by a suite of technology-enabled clinical services, including case and disease management, utilization management and review, and medication therapy management services that improve health outcomes while lowering medical costs across the healthcare continuum. By focusing on increasing access to evidence-based care pathways and addressing social determinants of health, Monogram has emerged as an industry leader in championing greater health equity and improving health outcomes for individuals with chronic kidney and end-stage renal disease.

At Monogram Health we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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