Patient Care Associate Lead

Mass General Brigham - Salem Hospital; Salem (MA); On-site; USD 32,000 - 46,000; Full time

Job summary

Mass General Brigham - Salem Hospital is seeking a Patient Care Assistant to support licensed staff by helping patients with daily living activities, taking vitals, and assisting with procedures in an onsite hospital setting.

The role emphasizes documentation in the EHR, teamwork with nurses and physicians, safe patient handling, and potential involvement in scheduling and shift coverage; requires 1-2 years hospital/medical office experience and a high school diploma.

Qualifications

• High School Diploma or Equivalent preferred.
• 1-2 years Medical Office/Hospital/Managed Care experience required; hospital setting preferred.
• Strong communication and interpersonal skills; ability to work in a team.

Responsibilities

• Assist patients with activities of daily living (bathing, dressing, eating) and basic care tasks.
• Take and document vitals (temperature, blood pressure, pulse, respiration) and assist with EKGs as needed.
• Support RNs and physicians with exams and treatments; document in EHR.
• Ensure rooms are stocked, cleaned and prepared; assist with admissions/discharges as directed.
• Communicate effectively with patients and care team; participate in a collaborative environment.
• Provide leadership support to the PCA team, including orientation and scheduling assistance.

Skills

Patient care

Communication

Teamwork

Documentation

Vital signs

Education

High School Diploma or Equivalent

Job description

Site: North Shore Medical Center, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Summary

Job Summary

Working under the direction of licensed personnel, assists patients with activities of daily living tasks such as bathing, dressing, and eating. Also assists with taking patients' temperature, blood pressure, pulse, and respiration.

Does this position require Patient Care?

Yes

Essential Functions

• Performs patient care-related duties and clinical functions as assigned, including, but not limited to, performing and documenting point of care, vital signs, EKGs, bathing and other sanitary needs of patients, transferring and assisting with ambulation of patients, 1:1 patient observation for safety purposes, and phlebotomy. Assist RNs and physicians with other exams and treatments as required.
• Completes all documentation such as height, weight, intake of fluids and food, output of urine/stool/vomit/other drainage, and blood glucose results in the Electronic Health Record (EHR).
• Ensures that patient rooms are stocked, equipped, and cleaned appropriately, as needs indicate and as patient volumes change.
• Follows facility admission and discharge procedures and communicates

patient admission to the responsible party.

• Interacts effectively with patients, visitors, and other care team members.
• Fosters a positive, collaborative team environment that promotes teamwork and professional growth.
• Communicates with nursing staff effectively and in a timely manner regarding issues related to patient care and condition.
• Provides leadership to the PCA team, including training, mentoring, coordinating department orientation, and performance guidance. Participates in the interview process for new PCAs.
• Assists the Nursing Director or the Resource Nurse with shift schedules and/or payroll as designated.
• Assigns tasks and responsibilities to team, ensuring proper workload distribution and effective resource utilization.
• Assists in complex unit-based procedures and provides clinical oversight for quality control programs.

Qualifications

Education

High School Diploma or Equivalent preferred

Can this role accept experience in lieu of a degree?

No

Experience

Medical Office/Hospital/Managed Care experience 1-2 years required and Hospital setting experience 3-5 years preferred

Knowledge, Skills And Abilities

• Knowledge of principles and processes for providing customer and personal services.
• Strong communication and interpersonal skills.
• Ability to work independently and as a team.
• Ability to complete oral and written reports.

Additional Job Details (if applicable)

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
• Carrying Frequently (34-66%) 20lbs - 35lbs
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Rarely (Less than 2%)
• Balancing Frequently (34-66%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Rarely (Less than 2%)
• Reaching Frequently (34-66%)
• Gross Manipulation (Handling) Frequently (34-66%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

81 Highland Avenue

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$ - $28.30/Hourly

Grade

4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement

3200 North Shore Medical Center, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.