Patient Care Associate Lead

Salem Hospital; Salem (MA); On-site; USD 23,000 - 39,000; Full time

Job summary

Mass General Brigham seeks a patient care assistant to support licensed staff at North Shore Medical Center, Inc. The role involves assisting with daily living activities, vital signs, phlebotomy, and documenting in the EHR under supervision.

The position supports 40 hours per week, daytime shifts, onsite at 81 Highland Avenue. Ideal candidates have 1–2 years in medical settings; 3–5 years hospital experience preferred and may hold BLS or nursing assistant certs.

Qualifications

• High School Diploma or Equivalent preferred.
• 1-2 years Medical Office/Hospital/Managed Care experience required; 3-5 years hospital setting preferred.
• BLS, CMA, or Nursing Assistant certifications preferred.

Responsibilities

• Assist with patient care tasks including vital signs and phlebotomy.
• Document patient data in the Electronic Health Record (EHR).
• Maintain patient rooms stocked and clean; support admissions/discharges.
• Collaborate with RN/Physician and care team; provide 1:1 patient observation.

Skills

Strong communication

Teamwork

Documentation

Independent work

Education

High School Diploma or Equivalent

Tools

Electronic Health Record (EHR)

Job description

Site: North Shore Medical Center, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Working under the direction of licensed personnel, assists patients with activities of daily living tasks such as bathing, dressing, and eating. Also assists with taking patients' temperature, blood pressure, pulse, and respiration

Does this position require Patient Care?

Yes

Essential Functions

• Performs patient care-related duties and clinical functions as assigned, including, but not limited to, performing and documenting point of care, vital signs, EKGs, bathing and other sanitary needs of patients, transferring and assisting with ambulation of patients, 1:1 patient observation for safety purposes, and phlebotomy. Assist RNs and physicians with other exams and treatments as required.
• Completes all documentation such as height, weight, intake of fluids and food, output of urine/stool/vomit/other drainage, and blood glucose results in the Electronic Health Record (EHR).
• Ensures that patient rooms are stocked, equipped, and cleaned appropriately, as needs indicate and as patient volumes change.
• Follows facility admission and discharge procedures and communicates patient admission to the responsible party.
• Interacts effectively with patients, visitors, and other care team members.
• Fosters a positive, collaborative team environment that promotes teamwork and professional growth.
• Communicates with nursing staff effectively and in a timely manner regarding issues related to patient care and condition.
• Provides leadership to the PCA team, including training, mentoring, coordinating department orientation, and performance guidance. Participates in the interview process for new PCAs.
• Assists the Nursing Director or the Resource Nurse with shift schedules and/or payroll as designated.
• Assigns tasks and responsibilities to team, ensuring proper workload distribution and effective resource utilization.
• Assists in complex unit-based procedures and provides clinical oversight for quality control programs.

Qualifications

Education

High School Diploma or Equivalent preferred

Can this role accept experience in lieu of a degree? No

Licenses and Credentials

• Basic Life Support [BLS] - Generic - HR Only preferred
• Certified Medical Assistant [National Certification] - Generic - HR Only preferred
• Nursing Assistant/Patient Care Technician [National Certification] - Generic - HR Only preferred

Experience

Medical Office/Hospital/Managed Care experience 1-2 years required and Hospital setting experience 3-5 years preferred

Knowledge, Skills and Abilities

• Knowledge of principles and processes for providing customer and personal services.
• Strong communication and interpersonal skills.
• Ability to work independently and as a team.
• Ability to complete oral and written reports.

Additional Job Details (if applicable)

Physical Requirements

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
• Carrying Frequently (34-66%) 20lbs - 35lbs
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Rarely (Less than 2%)
• Balancing Frequently (34-66%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Rarely (Less than 2%)
• Reaching Frequently (34-66%)
• Gross Manipulation (Handling) Frequently (34-66%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

81 Highland Avenue

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$ - $28.30/Hourly

Grade

4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

3200 North Shore Medical Center, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of