Patient Care Assistant I

3200 North Shore Medical Center, Inc.; Salem (MA); On-site; USD 59,025,000 - 72,409,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

3200 North Shore Medical Center, Inc. is seeking a clinical support staff member to perform patient care-related duties, including vital signs, EKGs, phlebotomy, and patient assistance with meals.

You will document in the Electronic Health Record, assist with admissions/discharges, and help ensure rooms are stocked and equipment is properly maintained. A strong patient-focused approach is essential.

Qualifications

• Education: High School Diploma or Equivalent preferred.
• Strong patient/customer service skills are required.
• Proficient with electronic medical records (EMR).
• Knowledge of medical terminology is essential.

Responsibilities

• Perform patient care duties including vital signs, EKGs, and phlebotomy.
• Assist RNs and physicians with exams and treatments.
• Document in the EHR (height, intake, outputs, glucose, etc.).
• Assist with patient meals and ensure rooms are stocked and clean.
• Set up equipment, clean between uses, report malfunctions.
• Assist with admitting and discharging patients and onboarding new staff.

Skills

Patient care

Medical terminology

Customer service

EMR proficiency

Lifting up to 35 lbs

Education

High School Diploma or equivalent

Tools

Electronic Health Record (EHR)

Job description

Job Summary

Site: North Shore Medical Center, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and experience what it means to be part of Mass General Brigham.

Essential Functions

• Performs patient care-related duties and clinical functions as assigned, including, but not limited to, performing and documenting point of care, vital signs, EKGs, bathing and other sanitary needs of patients, transferring and assisting with ambulation of patients, 1:1 patient observation for safety purposes, and phlebotomy.
• Assist RNs and physicians with other exams and treatments as required.
• Completes all documentation such as height, weight, intake of fluids and food, output of urine/stool/vomit/other drainage, and blood glucose results in the Electronic Health Record (EHR).
• Assists patients with food tray setup, eating, and feeding, as needed.
• Ensures that patient rooms are stocked, equipped, and cleaned appropriately, as needs indicate and as patient volumes change.
• Retrieves equipment from other areas, sets up equipment, cleans equipment between patient use, and reports malfunctioning equipment per organizational policy.
• Assists with admitting and discharging patients.
• Facilitates orientation of new PCA team members as directed.
• Interacts with patients, visitors, and other care team members effectively.
• Communicates with nursing staff effectively and in a timely manner regarding issues related to patient care and condition.
• Fosters a positive, collaborative team environment that promotes teamwork and professional growth.

Qualifications

• Education: High School Diploma or Equivalent preferred.
• Can this role accept experience in lieu of a degree? No.

Licenses and Credentials

• Basic Life Support [BLS Certification]
• Certified Medical Assistant [National Certification]
• Emergency Medical Technician - Paramedic [Massachusetts] – Massachusetts Office of Emergency Medical Services preferred
• Nursing Assistant [LNA - New Hampshire] – New Hampshire Board of Nursing preferred

Experience

• Experience working in patient care/elder care 1-2 years preferred.

Knowledge, Skills and Abilities

• Ability to understand and follow written and oral instructions.
• Knowledge of medical terminology.
• Strong patient/customer service skills.
• Ability to lift up to 35 pounds.
• Proficient computer skills to work efficiently with electronic medical records.
• Includes a $750 sign on bonus at 90 days of successful employment.

Physical Requirements

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
• Carrying Frequently (34-66%) 20lbs - 35lbs
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Rarely (Less than 2%)
• Balancing Frequently (34-66%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Rarely (Less than 2%)
• Reaching Frequently (34-66%)
• Gross Manipulation (Handling) Frequently (34-66%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type Onsite Work Location

• Onsite Work Location: 81 Highland Avenue

Scheduled Weekly Hours

36

Employee Type

Regular

Work Shift Day

United States of America

Pay Range

$20.58 - $25.28/Hourly

EEO Statement

3200 North Shore Medical Center, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

• Combat disease.
• Hold a hand.
• Help people.
• Impact the world.

Company Culture

Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.