Patient Care Associate: C6 Short Stay, 32Hours/wk, Day

Albany Med; United States; On-site; USD 46,000 - 60,000; Full time

Benefits offered by this job

Excellent health care coverage with no

Copay at Albany Medical Center

Job summary

Albany Med is seeking a Unit Coordinator for the Short Stay Surgical unit, working a Day shift in the United States. The role combines customer service, clerical tasks, and coordination of unit operations to ensure efficient patient care delivery.

You will handle patient records, use Epic and other systems, greet visitors, and support admissions, discharges, and transfers while maintaining professional etiquette in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• Associate's degree preferred.
• 1–3 years of healthcare or clerical experience required.
• Ability to coordinate and work as a team with various disciplines.
• Effective communication with internal and external customers; follow-up actions.

Responsibilities

• Assemble/maintain patient records and obtain reports for departmental operations.
• Greet and assist visitors courteously.
• Use clinical and patient information systems to support patient care.
• Coordinate department communications; screen calls appropriately.
• Assist in orientation of new administrative support staff.

Skills

Customer service

Clerical work

Communication

Teamwork

Time management

Microsoft Office

Education

High School Diploma/G.E.D.

Associate's Degree

Tools

EPIC

Soarian Financials

Kronos

Microsoft Office

Job description

Unit Coordinator

Department/Unit: Short Stay Surgical Work Shift: Day (United States of America) Salary Range: $46,215.00 - $60,080.00

The Unit Coordinator's role is to maintain a positive work environment while performing customer service, clerical and reception duties that support the work flow of the unit while applying specialized knowledge for effective operation of the unit's functions. Clerical activities include ensuring accurate preparation, processing and standardization of the patient record and utilization of clinical information system (EPIC), greeting visitors, managing the reception desk, transcribing physician orders, ordering supplies, filing, answering phone calls and patient call bells, performing other clerical duties, and collaborating and coordinating communication within the patient care area. The Unit Coordinator performs environmental control, revenue reconciliation, inventory management, data entry processing, and troubleshooting issues. The customer service duties include effective communication with patients, significant others and member of the health care team.

Essential Duties and Responsibilities

• Assembles/maintains patient records, filling data and obtaining reports and data necessary for departmental operations.
• Greet and assist visitors in a courteous manner.
• Utilize clinical and patient information systems to support the delivery of patient care.
• Coordinates department communications; accepts and screens telephone calls appropriately
• Assists in orientation of new administrative support staff.
• Maintains adequate supplies of current forms, unit supplies, and equipment (Troubleshoots and maintains office equipment).
• Assist in scheduling/Shift Wizard System and timecards/payroll Kronos system
• Demonstrate professional business etiquette
• Coordinate department communications, relaying patient and health care member requests to other members of the unit
• Respond to the individual needs of patient/family as appropriate to the age and special characteristics of the patient group served
• Monitor, respond, and follow through patient call bell system and patient/family requests
• Collaborates with other departments to facilitate admissions, discharges, and transfers.
• Assists the unit RN coordinator in updating (HEV) Enterprise Visibility for appropriate bed placements of patients.
• Enters patient charges in Soarian Financials and coordinates with billing for patient billing and charges.

Qualifications

• High School Diploma/G.E.D. - required
• Associate's Degree - preferred
• 1-3 years healthcare or clerical experience - required
• Ability to coordinate and work as a team member with various disciplines and departments
• Able to communicate effectively on a wide range of issues with internal and/or external customers, initiate follow-up actions.
• Able to work with others to accomplish a task or goal, be flexible in work practices, procedures, and/or processes, work efficiently with others to find solutions.
• Ability to prioritize, work independently, perform all tasks in a timely manner.
• Ability to calculate figures and amounts such as dollar totals, monetary conversions, discounts, interest, fractions, decimals, percentages, area, and volume.
• Ability to solve technical and practical problems and deal with various intangibles in situations where only limited communication, support, information, and access exist.
• Strong organizational and time management skills.
• Ability to read, understand and follow oral and written instruction
• Familiarity with Medical Terminology preferred
• Basic word processing, computer input and retrieval skills (order entry).
• Ability to function within Microsoft Office programs.
• Strong phone etiquette, customer service and public relations skills
• Ability to maintain a positive attitude in a fast pace environment
• Basic knowledge of office equipment (fax machine, copy machine, scanner).
• Equivalent combination of relevant education and experience may be substituted as appropriate.

Physical Demands

• Standing
• Occasionally Walking
• Occasionally Sitting
• Constantly Lifting
• Rarely Carrying
• Rarely Pushing
• Rarely Pulling
• Rarely Climbing
• Rarely Balancing
• Rarely Stooping
• Rarely Kneeling
• Rarely CrouchingRarely Crouching
;
• Rarely Crawling
• Rarely Reaching
• Occasionally Grasping
• Occasionally Feeling
• Rarely Talking
• Constantly Hearing
• Constantly Repetitive Motions
• Frequently Eye/Hand/Foot Coordination
• Frequently Working Conditions

Working Conditions

• Extreme cold
• Rarely Extreme heat
• Rarely Humidity
• Rarely Wet
• Rarely Noise
• Occasionally Hazards
• Rarely Temperature Change
• Rarely Atmospheric Conditions
• Rarely Vibration
• Rarely

Benefits

• Excellent health care coverage with no copay at Albany Medical Center providers
• A wide array of services and programs to support emotional, physical, and mental wellbeing

Thank you for your interest in Albany Med Health System!

Albany Med Health System is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Albany Medical Center offers excellent career opportunities in a wide range of roles in both patient care and administration. We value all our staff members and offer outstanding employee benefits including:

Anchored in the state’s historic capital city, Albany Medical Center offers a full range of inpatient and outpatient care and is home to the region’s largest hospital, only Level 1 adult and pediatric trauma centers, and only children’s hospital. The downtown campus also offers opportunities at Albany Medical College.

Albany Medical Center, along with Columbia Memorial Health, Glens Falls Hospital, Saratoga Hospital, and the Visiting Nurses, form the Albany Med Health System, serving more than three million people over 25 counties.