Patient Care Assistant

Planned Parenthood League of Massachusetts; Springfield (MA); On-site; USD 26,708 - 38,038; Full time

Benefits offered by this job

Generous Paid Time Off

Medical, Dental, and Vision Insurance

403(b) Retirement Plan with employer match

Life and Disability Insurance

Professional Development Opportunities

Commuter Benefits

Job summary

The Planned Parenthood League of Massachusetts is looking for a Patient Care Assistant (PCA) in Springfield. As a PCA, you will provide essential front-desk support and patient care, ensuring a welcoming and respectful environment for all clients. Responsibilities include managing appointments, assisting with clinical tasks, and maintaining patient records.

The ideal candidate will have a High School Diploma, experience in community health, and strong interpersonal skills to work effectively with diverse populations. The position offers $23.50 per hour based on a 37.5 hour work week, along with a comprehensive benefits package.

Qualifications

• 1–3 years of experience preferred, especially in community health settings.
• Comfort working with diverse patients, including LGBTQ+ individuals.
• Ability to lift 30 lbs and remain active throughout the shift.

Responsibilities

• Greet patients, guests, and escorts with warmth and respect.
• Manage check‑ins, check‑outs, appointment coordination, and contraceptive supply sales.
• Measure and record vital signs; assist with clinical procedures and lab tasks under supervision.

Skills

Organizational skills

Communication skills

Interpersonal skills

Cultural sensitivity

Education

High School Diploma or GED

Medical assistant education

Job description

About Us

Planned Parenthood League of Massachusetts (PPLM) is the state’s leading provider of sexual and reproductive health care, nationally recognized for education and research. Our mission: ensure everyone in Massachusetts has access to compassionate, judgment-free care and education. We operate four health centers and offer telehealth statewide as part of a network of 600 Planned Parenthood affiliates nationwide.

Position Summary

The Patient Care Assistant (PCA) is a vital member of our health center team, delivering both front-desk support and direct patient care with compassion and professionalism. This role combines administrative duties—like check‑ins, appointment scheduling, and patient communication—with hands‑on clinical support, such as taking vital signs, assisting with procedures, and documenting in electronic health records. PCAs play a key role in ensuring every patient feels welcomed, respected, and supported throughout their visit.

Your Day to Day

• Be the first point of contact—greeting patients, guests, and escorts with warmth and respect
• Manage check‑ins, check‑outs, appointment coordination, and contraceptive supply sales
• Measure and record vital signs; assist with clinical procedures and lab tasks under supervision
• Ensure accurate and respectful documentation in patient records
• Deliver health education and support informed consent processes
• Keep the health center safe, clean, and well‑stocked in alignment with patient‑care protocols
• Collaborate with staff and contribute to a community of learning and respect

Qualifications

• High School Diploma or GED required; medical assistant education a plus
• 1–3 years of experience preferred, especially in community health settings
• Cultural sensitivity and a deep commitment to racial equity in healthcare
• Comfort working with diverse patients, including LGBTQ+ individuals
• Strong organizational, communication, and interpersonal skills
• Ability to lift 30 lbs and remain active throughout the shift

$23.50 - $23.50 an hour

Based on a 37.5 hour work/week.

Why Join Us?

We offer a comprehensive and competitive benefits package, including:

• Generous Paid Time Off
• Medical, Dental, and Vision Insurance
• 403(b) Retirement Plan with employer match
• Life and Disability Insurance
• Professional Development Opportunities
• Commuter Benefits
• A mission‑driven workplace that values equity, inclusion, and belonging

PPLM is a 501(c)(3) charitable organization, and an equal opportunity employer that values a diverse workforce and a culture of inclusivity and belonging. Equity, diversity, and inclusion are core values at PPLM and a chance for us to make long‑term, meaningful change. We are actively working to build a culture that reflects the communities we serve and embodies cultural humility, recognizing that advancing health equity begins within our own organization. We are taking steps to make progress in our own organization and are committed to building an equity practice in all aspects of our work.

We believe that communities most impacted by health inequities must be centered in the work we do. Therefore, we strongly encourage applications from Black, Latinx, Asian, and Indigenous people of color, Trans and gender non‑conforming people, LGBTQIA+ people, people with disabilities, and working‑class people for all our positions.

Employment and advancement at PPLM are based on individual qualifications and abilities, without regard to race, color, religion, gender, sexual orientation, age, national origin, disability, veteran status, or any other protected characteristic under law.