Patient Care Advocate

Pyramid Consulting, Inc; Washington; Remote; USD 37,000 - 41,000; Full time

Job summary

Pyramid Consulting, Inc. is actively seeking a Patient Care Advocate for a 06+ months contract, with remote work in WA. The role involves high-volume outbound calls to Medicaid members, educating on preventive care, and closing care gaps.

You will schedule 14–16 appointments daily while meeting productivity targets and maintaining thorough documentation. The ideal candidate has 4+ years of total work experience, 2+ years in direct patient care or related healthcare fields, and strong

Qualifications

• 4+ years of total work experience required.
• 2+ years of experience in direct patient care, social work, quality improvement, health coaching, or a related healthcare environment.
• Previous remote work experience is required.
• Strong computer skills and the ability to quickly learn new systems and processes.
• Experience working with Medicaid members.

Responsibilities

• Conduct high-volume outbound calls to Medicaid members.
• Educate members on the importance of preventive care, screenings, and routine healthcare.
• Identify and help close member care gaps.
• Schedule and confirm approximately 14–16 appointments per day.
• Address member questions and concerns, coordinating with other departments as needed.
• Maintain accurate documentation of member interactions and follow-up activities.
• Meet or exceed productivity and outreach goals, including 95 outbound calls per day.
• Deliver a positive and professional member experience during every interaction.
• Adapt quickly to new systems, processes, and company changes.
• Work independently while effectively managing time and daily priorities in a remote environment.

Skills

Outbound calls

Customer service

Healthcare experience

Remote work

Tools

CRM software

MS Office

Job description

Immediate need for a talented Patient Care Advocate. This is a 06+months contract opportunity with long-term potential and is located in WA(Remote). Please review the job description below and contact me ASAP if you are interested.

Job ID: 26-29759

Pay Range: $27/hr - $30/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Conduct high-volume outbound calls to Medicaid members.
• Educate members on the importance of preventive care, screenings, and routine healthcare.
• Identify and help close member care gaps.
• Schedule and confirm approximately 14–16 appointments per day.
• Address member questions and concerns, coordinating with other departments as needed.
• Maintain accurate documentation of member interactions and follow-up activities.
• Consistently meet or exceed productivity and outreach goals, including 95 outbound calls per day.
• Deliver a positive and professional member experience during every interaction.
• Adapt quickly to new systems, processes, and company changes.
• Work independently while effectively managing time and daily priorities in a remote environment.

Key Requirements and Technology Experience:

• 4+ years of total work experience required.
• 2+ years of experience in direct patient care, social work, quality improvement, health coaching, or a related healthcare environment.
• Previous experience handling a high volume of outbound calls.
• Experience with patient/member outreach or engagement.
• Strong communication and customer service skills.
• Ability to work independently and consistently meet measurable productivity goals.
• Previous remote work experience is required.
• Strong computer skills and the ability to quickly learn new systems and processes.
• Experience working in a managed care or health plan environment.
• Knowledge of HEDIS, care gaps, preventive care, or population health.
• Experience working with Medicaid members.

Our client is a leading Healthcare Industry, and we are currently interviewing to fill this and other similar contract positions.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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