Patient Care Advisor Lead

Curio Wellness Corporation; Timonium (MD); On-site; USD 40,000 - 55,000; Full time

Job summary

Curio Wellness Corporation in Timonium, Maryland is seeking a Patient Care Advisor Lead to provide premium retail experiences at the Far & Dotter Wellness Center. This pivotal role involves leading and inspiring the Patient Care Advisors, ensuring compliance, and maintaining exceptional guest service.

The ideal candidate will possess strong leadership skills, an understanding of medical cannabis, and a customer-focused attitude. Applicants must be 21 years or older and comply with Maryland state employment requirements.

Qualifications

• Strong leadership and customer service skills.
• Friendly demeanor with positive interaction with customers.
• Ability to understand challenges that patients have with their health.
• Interest in medical cannabis products and wellness.

Responsibilities

• Provide a premium retail experience and lead the Patient Care Advisors.
• Ensure compliance with regulations and train staff.
• Oversee operational duties including store opening and closing.

Skills

Leadership skills

Customer service

Communication

Sales knowledge

Education

High school diploma or GED

Job description

At Curio Wellness we empower people to thrive by adapting plant nature to human nature. We are committed to transforming the conversation around cannabis, fostering a deeper understanding of its benefits, and ensuring that every product we offer meets the highest standards.

The Patient Care Advisor Lead is responsible for providing a premium retail experience at the Far & Dotter Wellness Center & Spa. This role focuses on delivering best-in-class customer service to medical cannabis certified patients, caregivers, and the general public. The Patient Care Advisor Lead assists customers with product education, selection, and purchasing as well as manages certain operational duties, which include opening and closing the store. As a member of the management team, the Lead is expected to set a positive example for the Patient Care Advisors, hold them accountable to policies and procedures, and provide coaching and training in the moment.

Please note: This position involves working with plant material, which may expose you to pollen, allergens, and other plant-related substances. We recommend applicants with known plant allergies or sensitivities consult with a healthcare professional before applying.

Essential Duties and Responsibilities

Leading and Inspiring to Succeed

• Lead the PCAs through influence by following the policies, procedures, and codes of conduct.
• Promote a culture consistent with overall corporate parameters including medicinal and clinical focus.
• Participate in the recruitment, hiring, onboarding, training, and development of all staff.
• Provide regular, clear, and honest feedback to all staff to include disciplinary actions as necessary.
• In conjunction with GM and AGM assist in conducting regular employee performance reviews and team connection meetings to discuss performance and employee development goals.
• Provide direct leadership to PCA’s and hold them accountable to execute their duties and roles as laid out according to Far & Dotter’s expectations.
• Promote the mission, vision, and values of the company to all team members always.
• Engage in honest, innovative, problem-solving dialogue with team members and corporate teams.
• Be a resource and a company liaison for the Spa personnel, support their operations needs and promote teamwork amongst them and the Far & Dotter staff.

Passion for Outstanding Guest & Patient Service

• Greet all guests, patients, peers, and vendors at Far & Dotter with warmth and a smile.
• Follow guest service training to assist patients with their reason for visiting the Wellness Center, which includes checking in guests for the medical cannabis dispensary, checking in guests visiting the Spa, and/or assisting guests with Holistic Pharmacy products.
• Learn, promote, and manage points/rewards for the Far & Dotter Loyalty Program to new and existing guests.
• Always go above and beyond to provide patients and guests with an elevated experience to ensure they leave “delighted.”

Contributing to a Culture of Retail Sales Excellence

• Learn point-of-sale (POS) system and SOPs and execute processes accurately to ensure all transactions are correct and compliant.
• Learn product assortment and products’ associated health benefits.
• Understand daily, weekly, and seasonal promotions and sell product against these initiatives.
• Assist managers with product spotlight presentations at staff meetings and shift huddles.
• Communicate with Purchasing Manager and Marketing Manager low-stock products, slow-moving products, and fast-moving products to help guide weekly ordering and frame promotions.
• Fully participate in staff sales initiatives

Secondary Responsibilities: Patient Care Advisor and Inventory Lead Understanding

• Demonstrate a willingness and ability to comprehend the PCA and Inventory Lead role within the organization.
• Stay informed about PCA and Inventory duties/responsibilities to be able to step into that capacity if required.
• Collaborate with the PCA and Inventory team to gain insights and maintain a working knowledge of their roles and functions.

Adaptability and Cross-Functional Support

• Exhibit flexibility and adaptability to support other roles within the organization, including the PCA and Inventory role, as needed.
• Participate in training sessions or workshops related to the PCA and Inventory responsibilities to enhance understanding and readiness.

Reinforcing an Environment of Compliance

• Follow compliance procedures to assure all activities and transactions follow MCA regulations.
• Train PCAs on compliance and assist leadership with coaching and training in the moment when potential violations or recognized.
• Follow HIPAA guidelines.
• Participate in MCA inspections, as requested and needed.

Delivering Operations Excellence

• Run shifts weekly as Manager on Duty (MOD) and ensure all functional areas are meeting expectations.
• Responsible for opening and/or closing the Far & Dotter Wellness Center.
• Execute proper handling of all monies, including preparing cash deposits per SOP.
• Conduct daily reconciliations of Canpay, Dutchiepay, Cashless ATM and cash with Leaf Logix.
• Check sales floor inventory daily and re‑stock inventory to maintain proper par levels.
• Clean and straighten sales fixtures and product as needed to maintain an impeccable retail environment.
• Clean and straighten communal and public spaces as needed to maintain a hygienic environment.

Qualifications

• The ideal candidate will embrace a mindset of Extreme Ownership, taking full responsibility for their contributions and driving positive outcomes.
• Strong leadership and customer service skills
• Friendly and outgoing demeanor
• Ability to positively interact in person with customers.
• Ability to empathize and understand challenges patients have with their health.
• Interest in/understanding of medical cannabis products.
• Interest in/understanding of vitamins, supplements, and wellness products.
• Fast learner who will seek to understand our product mix and how to recommend products appropriately.
• Desire to work in a fast-paced retail environment.
• Ability to follow standard operating processes and procedures.
• Ability to work normal retail hours (nights, weekends, and holidays)

Education and Experience

High school diploma or General Education Degree (GED); previous cannabis, retail, hospitality, or customer service sales experience; or equivalent combination of education and experience.

Curio Wellness is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Must be 21 years old.

As a condition of employment, all Curio Wellness employees must comply with the State of Maryland requirements which includes providing a copy of your fingerprints in the required format and consenting to an FBI Background Check.