Patient Care Advisor Lead

Curio Wellness; Timonium (MD); On-site; USD 28,413 - 40,467; Full time

Job summary

Curio Wellness in Timonium, Maryland is seeking a Patient Care Advisor Lead to deliver exceptional customer service at the Far & Dotter Wellness Center. The role includes training staff, managing daily operations, and ensuring compliance with regulations.

The ideal candidate should have strong leadership abilities, a passion for customer service, and an understanding of medical cannabis products. Join a dynamic team committed to making a positive impact on patients' wellness journeys.

Qualifications

• Strong leadership and customer service skills.
• Ability to positively interact with customers.
• Interest in medical cannabis products.

Responsibilities

• Deliver premium retail experience at Far & Dotter Wellness Center.
• Lead Patient Care Advisors and manage store operations.
• Provide best-in-class customer service to patients and guests.

Skills

Leadership skills

Customer service

Knowledge of medical cannabis

Empathy

Education

High school diploma or GED

Job description

$25.00 - $25.00

At Curio Wellness we empower people to thrive by adapting plant nature to human nature. We are committed to transforming the conversation around cannabis, fostering a deeper understanding of its benefits, and ensuring that every product we offer meets the highest standards.

About the Role

The Patient Care Advisor Lead (PCA Lead) is responsible for delivering a premium retail experience at the Far & Dotter Wellness Center & Spa. The role focuses on providing best-in-class customer service to medical cannabis certified patients, caregivers, and the general public, including product education, selection, and purchasing. The PCA Lead also manages certain operational duties such as opening and closing the store, and acts as a member of the management team, setting a strong example for other Patient Care Advisors and holding them accountable.

Key Responsibilities

Leading and Inspiring to Succeed

• Lead the PCAs through influence by following the policies, procedures, and codes of conduct.
• Promote a culture consistent with overall corporate parameters including medicinal and clinical focus.
• Participate in the recruitment, hiring, onboarding, training, and development of all staff.
• Provide regular, clear, and honest feedback to all staff including disciplinary actions as necessary.
• Assist in conducting regular employee performance reviews and team connection meetings to discuss performance and employee development goals.
• Hold PCAs accountable for executing their duties and roles as laid out according to Far & Dotter’s expectations.
• Promote the mission, vision, and values of the company to all team members.
• Engage in honest, innovative, problem‑solving dialogue with team members and corporate teams.
• Serve as a resource and liaison for the Spa personnel, supporting their operations needs and promoting teamwork among them and the Far & Dotter staff.

Passion for Outstanding Guest & Patient Service

• Greet all guests, patients, peers, and vendors at Far & Dotter with warmth and a smile.
• Follow guest service training to assist patients with their reason for visiting the Wellness Center, including checking in guests for the medical cannabis dispensary and the Spa, and assisting guests with Holistic Pharmacy products.
• Learn, promote, and manage points/rewards for the Far & Dotter Loyalty Program for new and existing guests.
• Always go above and beyond to provide patients and guests with an elevated experience to ensure they leave delighted.

Contributing to a Culture of Retail Sales Excellence

• Learn the point‑of‑sale (POS) system and SOPs and execute processes accurately to ensure all transactions are correct and compliant.
• Learn product assortment and products’ associated health benefits.
• Understand daily, weekly, and seasonal promotions and sell products against these initiatives.
• Assist managers with product spotlight presentations at staff meetings and shift huddles.
• Communicate with Purchasing Manager and Marketing Manager about low‑stock, slow‑moving, and fast‑moving products to guide weekly ordering and frame promotions.
• Fully participate in staff sales initiatives.

Secondary Responsibilities: Patient Care Advisor and Inventory Lead Understanding

• Demonstrate a willingness and ability to comprehend the PCA and Inventory Lead role within the organization.
• Stay informed about PCA and Inventory duties/responsibilities to be able to step into that capacity if required.
• Collaborate with the PCA and Inventory team to gain insights and maintain a working knowledge of their roles and functions.

Adaptability and Cross‑Functional Support

• Exhibit flexibility and adaptability to support other roles within the organization, including the PCA and Inventory role, as needed.
• Participate in training sessions or workshops related to the PCA and Inventory responsibilities to enhance understanding and readiness.

Reinforcing an Environment of Compliance

• Follow compliance procedures to assure all activities and transactions follow MCA regulations.
• Train PCAs on compliance and assist leadership with coaching during potential violations.
• Follow HIPAA guidelines.
• Participate in MCA inspections, as requested and needed.

Delivering Operations Excellence

• Run shifts weekly as Manager on Duty (MOD) and ensure all functional areas meet expectations.
• Responsible for the opening and/or closing of the Far & Dotter Wellness Center.
• Execute proper handling of all monies, including preparing cash deposits per SOPs, conducting daily reconciliations of Canpay, Dutchiepay, Cashless ATM, and cash with Leaf Logix.
• Check sales floor inventory daily and restock inventory to maintain proper par levels.
• Clean and straighten sales fixtures and products as needed to maintain an impeccable retail environment.
• Clean and straighten communal and public spaces as needed to maintain a hygienic environment.

Qualifications

• The ideal candidate will embrace a mindset of Extreme Ownership, taking full responsibility for their contributions and driving positive outcomes.
• Strong leadership and customer service skills.
• Friendly and outgoing demeanor.
• Ability to positively interact in person with customers.
• Ability to empathize and understand challenges patients have with their health.
• Interest in and understanding of medical cannabis products.
• Interest in and understanding of vitamins, supplements, and wellness products.Fast learner who will seek to understand our product mix and how to recommend products appropriately.
• Desire to work in a fast‑paced retail environment.
• Ability to follow standard operating processes and procedures.
• Must work normal retail hours (nights, weekends, and holidays).

Education and Experience

High school diploma or GED; previous cannabis, retail, hospitality, or customer service sales experience; or equivalent combination of education and experience.

Legal Requirements and Equal Opportunity Statement

Must be 21 years old. As a condition of employment, all Curio Wellness employees must comply with the State of Maryland requirements, which include providing a copy of your fingerprints in the required format and consenting to an FBI Background Check.

Curio Wellness is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.