Patient Care Advisor

Curio Holdings, LLC; Pikesville (MD); On-site; USD 25,000 - 33,000; Full time

Job summary

Curio Wellness is hiring a Patient Care Advisor for the Far & Dotter Wellness Center & Spa in Maryland. You will provide best-in-class guest service to patients, including medical cannabis-certified patients, caregivers, and spa clients, guiding product education, selection, and purchasing to ensure an elevated experience.

Responsibilities include greeting guests, assisting with dispensary and spa check-ins, loyalty program management, product education, promotions, inventory tasks, and strict

Qualifications

• High school diploma or GED required; cannabis/retail/guest service experience preferred.
• Strong customer service orientation with ability to educate patients and guests.
• Knowledge of cannabis products and health benefits to support product selection.

Responsibilities

• Greet guests, patients, peers, and vendors with warmth and professionalism.
• Assist guests with check-in for medical cannabis dispensary, spa visits, and Holistic Pharmacy products.
• Promote and manage the Far & Dotter Loyalty Program for new and existing guests.
• Educate patients on add-on products to drive sales and educate on promotions.
• Follow compliance procedures to ensure all activities meet MCA/DHSS regulations and HIPAA guidelines.
• Perform inventory counts, restock, and maintain a clean, compliant retail environment.

Skills

Extreme Ownership

Outgoing demeanor

Patient interactions

Cannabis knowledge

Product recommendations

Team player

Ability to work nights/weekends/holyd

POS systems

Education

High school diploma or GED

Tools

POS system

Job description

At Curio Wellness we empower people to thrive by adapting plant nature to human nature. We are committed to transforming the conversation around cannabis, fostering a deeper understanding of its benefits, and ensuring that every product we offer meets the highest standards.

Patient Care Advisor (PCA) is responsible fora premium retail experience at the Far & Dotter Wellness Center & Spa. This rolefocuses on providing best-in-class guest service to patients, including medical cannabis-certifiedpatients, caregivers, Holistic Pharmacy and Spa clients, and thepublic. The Patient Care Advisor assists guests and patients with product education, selection, and purchasing, and always ensures an elevated experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

include the following. Other duties may be assigned.

Passion for Outstanding Guest & Patient Service

• Greet all guests, patients, peers, and vendors at Far & Dotter with warmth and a smile
• Follow guest service training to assist patients with their reason for visiting the Wellness Center, which includeschecking in guests for the medical cannabis dispensary, checking in guests visiting the Spa, and/or assisting guests with Holistic Pharmacy products.
• Learn,promote,and manage points/rewards for the Far & Dotter Loyalty Program to new and existing guests
• Always go above and beyond to provide patients and guests with an elevated experience to ensure they leave “delighted”

Contributing to a Culture of Retail Sales Excellence

• Learn the point-of-sale (POS)system and SOPs and execute processes accurately to ensure all transactions are correct and compliant
• Learn product assortment and products’ associated health benefits.
• Constantly seek out ways to educate patients about add-on products to drive additional sales
• Understand daily, weekly, and seasonal promotions and sell products against these initiatives
• Fully participate instaffsales initiatives
• Performing daily, weekly, monthly, and cycle counts and inventory audits
• Communicate with leads the need for restocking the sales floor
• Stickering/barcoding products if necessary
• Maintaining the online menu
• Picking and packing orders in the upstairs vault for in-store and online orders.

Reinforcing an Environment of Compliance

• Follow complianceproceduresto ensure all activities and transactions follow MCA/DHSS regulationsand Far & Dotter SOPs
• Follow HIPAA guidelines

Delivering Operations Excellence

• Check sales floor inventory daily and re-stock inventory to maintain proper par levels.
• Clean and straighten sales fixtures and products daily to maintain an impeccable retail environment
• Clean and straighten communal and public spaces daily to maintain a hygienic environment

Functional Areas

• Perform tasks assigned by a direct supervisor that may be related to the PCA’s functional department (Employee Experience or Patient Experience)

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• The ideal candidate will embrace a mindset of Extreme Ownership, taking full responsibility for their contributions and driving positive outcomes.
• Social, friendly, and outgoing demeanor
• Ability to positively interact with patients and the public
• Ability to empathize and understand challenges patients have with their health
• Ability to recommend products to patients based on their individual needs.
• Advanced understanding of the cannabis industry and products
• Desire to work in a team environment
• Ability to work in a fast-paced, busy, unpredictable environment
• Ability to follow existing processes and procedures
• Ability to work normal retail hours (nights, weekends, and holidays)

Supervisory Responsibilities:

This job has no direct supervisory responsibilities.

Education and Experience:

High school diploma or General Education Degree (GED); previous cannabis, retail, hospitality, or guest service sales experience; or equivalent combination of education and experience

PHYSICAL DEMANDS:

Ability to lift up to 50 pounds.

Ability to stand, walk, and bend for extended periods.

Comfortable working in a secure, regulated environment.

Curio Wellness is an Equal Opportunity Employer Curio Wellness is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Must be 21 years old.

Maryland:

As a condition of employment, all Curio Wellness employees must comply with the State of Maryland requirements which include providing a copy of your fingerprints in the required format and consenting to an FBI Background Check.

Missouri:

As a condition of employment, all Curio Wellness employees must comply with the State of Missouri requirements which include providing a copy of your fingerprints in the required format and consenting to an FBI Background Check.

Curio Wellness is an Equal Opportunity Employer Curio Wellness is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Must be 21 years old.

As a condition of employment, all Curio Wellness employees must comply with the State of Maryland requirements which include providing a copy of your fingerprints in the required format and consenting to an FBI Background Check.