Patient Care Advisor (Dispensary)

Curio Wellness Corporation; Timonium (MD); In loco; USD 22.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k) with company match up to 4%

Medical, dental, and vision insurance

Health Savings Account (HSA)

Paid time off

Paid holidays

Parental leave

Dependent Care FSA

Descrizione del lavoro

Curio Wellness Corporation seeks a dedicated Patient Care Advisor (PCA) to deliver premium retail service at the Far & Dotter Wellness Center & Spa in Maryland. You will educate patients on cannabis products, assist with selections, and manage loyalty programs to elevate the guest experience.

The role requires adherence to HIPAA and MCA/DHSS regulations, accurate transactions, and participation in inventory and compliance processes in a fast-paced setting.

Competenze

• High school diploma or GED required with experience in cannabis, retail, hospitality or guest service sales.
• Knowledge of cannabis products and health benefits preferred.
• Excellent guest service and compliance mindset with strong communication skills.

Mansioni

• Greet guests and patients with warmth and deliver an elevated experience.
• Assist patients with product education, selection, and purchasing.
• Learn loyalty program and promote add-on products to drive sales.
• Process transactions accurately using the POS system and follow SOPs.
• Maintain inventory, restock floors, and ensure a compliant environment.

Conoscenze

Guest service

Sales & upselling

POS system

Product knowledge

HIPAA compliance

Formazione

High school diploma or GED

Strumenti

POS system software

Descrizione del lavoro

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At Curio Wellness we empower people to thrive by adapting plant nature to human nature. We are committed to transforming the conversation around cannabis, fostering a deeper understanding of its benefits, and ensuring that every product we offer meets the highest standards.

Patient Care Advisor (PCA) is responsiblefora premium retail experience at the Far & Dotter Wellness Center & Spa. This rolefocuses on providing best-in-class guest service to patients, including medical cannabis-certifiedpatients, caregivers, Holistic Pharmacy and Spa clients, and thepublic. The Patient Care Advisor assists guests and patients with product education, selection, and purchasing, and always ensures an elevated experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

include the following. Other duties may be assigned.

Passion for Outstanding Guest & Patient Service

• Greet all guests, patients, peers, and vendors at Far & Dotter with warmth and a smile
• Follow guest service training to assist patients with their reason for visiting the Wellness Center, which includeschecking in guests for the medical cannabis dispensary, checking in guests visiting the Spa, and/or assisting guests with Holistic Pharmacy products.
• Learn,promote,and manage points/rewards for the Far & Dotter Loyalty Program to new and existing guests
• Always go above and beyond to provide patients and guests with an elevated experience to ensure they leave “delighted”

Contributing to a Culture of Retail Sales Excellence

• Learn the point-of-sale (POS)system and SOPs and execute processes accurately to ensure all transactions are correct and compliant
• Learn product assortment and products’ associated health benefits.
• Constantly seek out ways to educate patients about add-on products to drive additional sales
• Understand daily, weekly, and seasonal promotions and sell products against these initiatives
• Fully participate instaffsales initiatives
• Performing daily, weekly, monthly, and cycle counts and inventory audits
• Communicate with leads the need for restocking the sales floor
• Stickering/barcoding products if necessary
• Maintaining the online menu
• Picking and packing orders in the upstairs vault for in-store and online orders.

Reinforcing an Environment of Compliance

• Follow complianceproceduresto ensure all activities and transactions follow MCA/DHSS regulationsand Far & Dotter SOPs
• Follow HIPAA guidelines

Delivering Operations Excellence

• Check sales floor inventory daily and re-stock inventory to maintain proper par levels.
• Clean and straighten sales fixtures and products daily to maintain an impeccable retail environment
• Clean and straighten communal and public spaces daily to maintain a hygienic environment

Functional Areas

• Perform tasks assigned by a direct supervisor that may be related to the PCA’s functional department (Employee Experience or Patient Experience)

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• The ideal candidate will embrace a mindset of Extreme Ownership, taking full responsibility for their contributions and driving positive outcomes.
• Social, friendly, and outgoing demeanor
• Ability to positively interact with patients and the public
• Ability to empathize and understand challenges patients have with their health
• Ability to recommend products to patients based on their individual needs.
• Advanced understanding of the cannabis industry and products
• Desire to work in a team environment
• Ability to work in a fast-paced, busy, unpredictable environment
• Ability to follow existing processes and procedures
• Ability to work normal retail hours (nights, weekends, and holidays)

Benefits & Perks for FT Hourly Associates

We offer a competitive benefits package to support your health, well-being, and growth:

• 401(k) with company match up to 4%
• Medical, dental, and vision insurance through CareFirst (company pays 80% of employee premiums)
• Health Savings Account (HSA)
• Free mental health support and telehealth services when enrolled in our company health insurance plan
• 80 hours of paid time off (PTO) plus 3 floating holidays
• 8 company-paid holidays
• Paid parental leave
• Dependent Care Flexible Spending Account (FSA)

Supervisory Responsibilities:

This job has no direct supervisory responsibilities.

Education and Experience:

High school diploma or General Education Degree (GED); previous cannabis, retail, hospitality, or guest service sales experience; or equivalent combination of education and experience

PHYSICAL DEMANDS:

Ability to lift up to 50 pounds.

Ability to stand, walk, and bend for extended periods.

Comfortable working in a secure, regulated environment.

Curio Wellness is an Equal Opportunity Employer Curio Wellness is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Must be 21 years old.

Maryland: As a condition of employment, all Curio Wellness employees must comply with the State of Maryland requirements which include providing a copy of your fingerprints in the required format and consenting to an FBI Background Check.

Missouri: As a condition of employment, all Curio Wellness employees must comply with the State of Missouri requirements which include providing a copy of your fingerprints in the required format and consenting to an FBI Background Check.

Curio Wellness is an Equal Opportunity Employer Curio Wellness is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Must be 21 years old.

As a condition of employment, all Curio Wellness employees must comply with the State of Maryland requirements which include providing a copy of your fingerprints in the required format and consenting to an FBI Background Check.