Patient Care Advisor (Dispensary)

Curio Wellness; Timonium (MD); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

401(k) with company match up to 4%

Medical, dental, and vision insurance

Health Savings Account (HSA)

Paid time off (PTO) and holidays

Paid sick time

Job summary

Curio Wellness in Maryland is seeking a Patient Care Advisor (PCA) to deliver a premium retail experience at the Far & Dotter Wellness Center & Spa. The role focuses on patient education, product selection, and compliant purchasing for medical cannabis-certified patients and the public.

The PCA will drive guest service excellence, manage the loyalty program, participate in inventory and POS activities, and help ensure an elevated, delightful guest experience in a fast-paced retail

Qualifications

• Must have strong guest service skills.
• Ability to empathize with patients and provide education on products.
• Capacity to promote add-on products and promotions.
• Experience with POS systems and retail SOPs is preferred.

Responsibilities

• Greet guests with warmth in the wellness center.
• Assist patients with check-in for medical cannabis dispensary and spa.
• Promote and manage the loyalty program for new and existing guests.
• Educate patients on products to guide purchasing and enhance experience.
• Learn POS systems and ensure transactions are accurate and compliant.
• Restock inventory and manage signage, pricing, and ordering as needed.
• Maintain online menu and prepare orders for in-store and online sales.

Skills

Guest service

People skills

Empathy

Product recommendations

Cannabis knowledge

Team player

Fast-paced work

Education

High school diploma or GED

Job description

$19.00 - $20.00

Contact Information: Raquel Martinez - [e-mail],

At Curio Wellness we empower people to thrive by adapting plant nature to human nature. We are committed to transforming the conversation around cannabis, fostering a deeper understanding of its benefits, and ensuring that every product we offer meets the highest standards.

Be bold. Be exceptional. Be well.

Patient Care Advisor (PCA) is responsible for a premium retail experience at the Far & Dotter Wellness Center & Spa. This role focuses on providing best-in-class guest service to patients, including medical cannabis-certified patients, caregivers, Holistic Pharmacy and Spa clients, and the public. The Patient Care Advisor assists guests and patients with product education, selection, and purchasing, and always ensures an elevated experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greet all guests, patients, peers, and vendors at Far & Dotter with warmth and a smile
• Follow guest service training to assist patients with their reason for visiting the Wellness Center, which includes checking in guests for the medical cannabis dispensary, checking in guests visiting the Spa, and/or assisting guests with Holistic Pharmacy products.
• Learn, promote, and manage points/rewards for the Far & Dotter Loyalty Program to new and existing guests
• Always go above and beyond to provide patients and guests with an elevated experience to ensure they leave "delighted"

Contributing to a Culture of Retail Sales Excellence

• Learn the point-of-sale (POS) system and SOPs and execute processes accurately to ensure all transactions are correct and compliant
• Learn product assortment and products’ associated health benefits.
• Constantly seek out ways to educate patients about add-on products to drive additional sales
• Understand daily, weekly, and seasonal promotions and sell products against these initiatives
• Fully participate in staff sales initiatives
• Performing daily, weekly, monthly, and cycle counts and inventory audits
• Communicate with leads the need for restocking the sales floor
• Stickering/barcoding products if necessary
• Preparing/packaging bulk flower for resale
• Maintaining the online menu
• Picking and packing orders in the upstairs vault for in-store and online orders.

Reinforcing an Environment of Compliance

• Follow compliance procedures to ensure all activities and transactions follow MCA/DHSS regulations and Far & Dotter SOPs
• Follow HIPAA guidelines

Delivering Operations Excellence

• Check sales floor inventory daily and re-stock inventory to maintain proper par levels.
• Clean and straighten sales fixtures and products daily to maintain an impeccable retail environment
• Clean and straighten communal and public spaces daily to maintain a hygienic environment

Functional Areas

• Perform tasks assigned by a direct supervisor that may be related to the PCA’s functional department (Employee Experience or Patient Experience)

QUALIFICATIONS:

• The ideal candidate will embrace a mindset of Extreme Ownership, taking full responsibility for their contributions and driving positive outcomes.
• Strong guest service skills
• Social, friendly, and outgoing demeanor
• Ability to positively interact with patients and the public
• Ability to empathize and understand challenges patients have with their health
• Ability to recommend products to patients based on their individual needs.
• Advanced understanding of the cannabis industry and products
• Desire to work in a team environment
• Ability to work in a fast-paced, busy, unpredictable environment
• Ability to follow existing processes and procedures
• Ability to work normal retail hours (nights, weekends, and holidays)

,I

Benefits & Perks For FT Hourly Associates

• 401(k) with company match up to 4%
• Medical, dental, and vision insurance through CareFirst (company pays 80% of employee premiums)
• Health Savings Account (HSA)
• Free mental health support and telehealth services when enrolled in our company health insurance plan
• 80 hours of paid time off (PTO) plus 3 floating holidays
• Paid sick time
• 8 company-paid holidays
• Paid parental leave
• Dependent Care Flexible Spending Account (FSA)
• Career development program
• Tuition reimbursement
• Pet insurance

Supervisory Responsibilities

This job has no direct supervisory responsibilities.

Education And Experience

High school diploma or General Education Degree (GED); previous cannabis, retail, hospitality, or guest service sales experience; or equivalent combination of education and experience

Physical Demands

Ability to lift up to 50 pounds.

Ability to stand, walk, and bend for extended periods.

Comfortable working in a secure, regulated environment.

Curio Wellness is an Equal Opportunity Employer Curio Wellness is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Must be 21 years old.

Maryland:

As a condition of employment, all Curio Wellness employees must comply with the State of Maryland requirements which include providing a copy of your fingerprints in the required format and consenting to an FBI Background Check.

Missouri:

As a condition of employment, all Curio Wellness employees must comply with the State of Missouri requirements which include providing a copy of your fingerprints in the required format and consenting to an FBI Background Check.

Curio Wellness is an Equal Opportunity Employer Curio Wellness is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Must be 21 years old.

As a condition of employment, all Curio Wellness employees must comply with the State of Maryland requirements which include providing a copy of your fingerprints in the required format and consenting to an FBI Background Check.