Patient Care Access Representative

US Eye; Sarasota (FL); On-site; USD 32,000 - 40,000; Full time

Job summary

US Eye is seeking an experienced front desk receptionist to greet and direct patients, visitors, and staff as they enter the practice. You will monitor the reception areas throughout the day and provide timely assistance to ensure a smooth check-in experience.

You will verify information on patient questionnaires, assist with forms, and manage appointment confirmations and basic scheduling inquiries in a fast-paced ophthalmology setting.

Qualifications

• Experience with front desk duties in a medical setting.
• Ability to greet and direct patients, visitors and staff.
• Proficiency in verifying information and handling forms.

Responsibilities

• Greet and direct all patients, visitors, and staff upon entry.
• Monitor reception areas and provide assistance as needed.
• Ensure pleasant, prompt check-in experience and verify patient information.

Skills

Multi-tasking

Written communication

Organizational skills

Patient check-in

Mathematical calculations

Job description

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Greet and direct all patients, visitors, and staff upon entry of the practice.Monitor the reception areas throughout the day and provide assistance as needed.

Provide a pleasant, and prompt check-in experience for all patients by verifying necessary information and assisting with any questions they may have around the patient questionnaires and forms.

Print daily team/physician schedules as evidenced by the schedule of appointments for that day.

Attend to walk-in patients, scheduling inquiries, and prescription/record pick-up as necessary.

Disseminate pertinent information using telephone systems and/or computer software systems as appropriate.

Cross-check and update next-day charts as evidenced by the appointment schedule.

Maintain an orderly and pleasing workspace that ensures both integrity and safety for our patients and staff.

Complete appointment confirmation calls based on the patient appointment schedule.

Collect any necessary co-payments, non-covered service fees, and/or any existing account balances during the patient check-out period.

Fill out essential reports and forms as requested.

Additional administrative responsibilities as needed

Phone answering for office to help triage scheduling patents and answer patents questions with help from clinical team and location leads as needed

Remain point person for filling template schedules for MDs consults and surgeries and ODs medical comprehensive exams

Demonstrated knowledge of material, methods, instruments, and equipment.

Demonstrated ability to read, write, and perform mathematical calculations.

Ability to follow oral and written instructions.

Demonstrated ability to multi-task, work in a fast-paced environment, and manage time appropriately in an effort to meet the deadlines and requirements of the organization.