Patient Business Services Manager II - Fredericksburg Multispecialty Center - Days

VCU Health; Fredericksburg (VA); On-site; USD 70,000 - 100,000; Full time

Job summary

A leading healthcare provider in Fredericksburg is seeking a Patient Business Services Manager to oversee ambulatory operations in a busy patient care area. The ideal candidate will have robust managerial experience, a strong background in healthcare finance, and a commitment to service excellence, ensuring that all patient services exceed expectations.

Qualifications

• 5-7 years in hospital/healthcare business office or financial management.
• 1 year supervisory experience.
• Nursing or clinical training is a plus.

Responsibilities

• Manage day-to-day ambulatory operations at high volume patient care area.
• Ensure communication and collaboration between clinic staff and patients.
• Assist management with planning and directing operations.

Skills

Leadership

Communication

Problem Solving

Education

Bachelor’s degree in Business Administration

Finance

Healthcare Administration

Nursing

Tools

MS Office

IDX

Cerner

Job description

The Patient Business Services Manager manages the day-to-day ambulatory operations at a high volume patient care area or multiple patient care areas. This role's responsibilities include pre-registrations/verifications, registrations, reservations, financial counseling, and/or collection of third party and private receivables.

Licensure, Certification, or Registration Requirements for Hire: N/A

Licensure, Certification, or Registration Requirements for continued employment: CPR

Experience REQUIRED:
Five to seven years hospital/ healthcare business office or financial management experience.
One year supervisory experience.
Leadership experience in clinic operations.

Experience PREFERRED:
Knowledge of business office, patient billing, or collection/ reimbursement procedures in a healthcare setting.
Proficient in MS Office with emphasis in Excel, 10-key and math.
IDX and Cerner experience a plus.

Education/training REQUIRED:
Bachelor’s degree in Business Administration, Finance, Healthcare Administration, Nursing or related field or commensurate education and experience in lieu of a degree.

Education/training PREFERRED:
Bachelor’s degree in Business Administration, Finance, Healthcare Administration, Nursing or related field.
Nursing or other clinical training a plus.

Independent action(s) required:
Assists Sr. Management in planning, directing and overall operations of assigned patient care area(s)
Maintains optimal communication and collaboration between clinic staff, physicians, administration and external customers to ensure service delivery that exceeds the needs and expectations of patients towards service excellence

Supervisory responsibilities (if applicable):
Direct supervision of all administrative support staff covering areas of responsibility.

Additional position requirements:
Some extended and weekend hours maybe required

Age Specific groups served: All

Physical Requirements (includes use of assistance devices as appropriate):
Activities: Prolonged sitting
Mental/Sensory: Strong recall, Reasoning, Problem solving, Speak clearly, Write legibly, Reading, Logical thinking
Emotional: Fast pace environment, Able to handle multiple priorities, Frequent and intense customer interactions, Able to adapt to frequent change

Days

EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.