Patient Business Services Manager II - Fredericksburg Multispecialty Center - Days

Davita Inc.; Fredericksburg (VA); On-site; USD 80,000 - 110,000; Full time

Job summary

A leading healthcare company is seeking a Patient Business Services Manager responsible for managing day-to-day operations in a busy patient care setting. This role demands strong leadership and financial management skills alongside substantial healthcare experience. Candidates must hold a relevant Bachelor's degree and possess excellent problem-solving abilities to enhance service delivery and operational efficiency. This position may require extended hours and strong collaboration with clinic staff and external partners to ensure optimal patient care.

Qualifications

• Five to seven years hospital/healthcare business office experience.
• One year supervisory experience.
• Knowledge of patient billing and reimbursement procedures.

Responsibilities

• Manage day-to-day ambulatory operations in a high-volume patient care area.
• Ensure service delivery exceeds patient expectations.
• Supervise administrative support staff.

Skills

Leadership

Financial Management

Problem Solving

Education

Bachelor's degree in Business Administration

Bachelor's degree in Finance

Bachelor's degree in Healthcare Administration

Bachelor's degree in Nursing

Tools

MS Office

Job description

The Patient Business Services Manager manages the day-to-day ambulatory operations at a high volume patient care area or multiple patient care areas. This role's responsibilities include pre-registrations/verifications, registrations, reservations, financial counseling, and/or collection of third party and private receivables.

Licensure, Certification, or Registration Requirements for Hire: N/A

Licensure, Certification, or Registration Requirements for continued employment: CPR

Experience REQUIRED:
Five to seven years hospital/ healthcare business office or financial management experience.
One year supervisory experience.
Leadership experience in clinic operations.

Experience PREFERRED:
Knowledge of business office, patient billing, or collection/ reimbursement procedures in a healthcare setting.
Proficient in MS Office with emphasis in Excel, 10-key and math.
IDX and Cerner experience a plus.

Education/training REQUIRED:
Bachelor's degree in Business Administration, Finance, Healthcare Administration, Nursing or related field or commensurate education and experience in lieu of a degree.

Education/training PREFERRED:
Bachelor's degree in Business Administration, Finance, Healthcare Administration, Nursing or related field.
Nursing or other clinical training a plus.

Independent action(s) required:
Assists Sr. Management in planning, directing and overall operations of assigned patient care area(s)
Maintains optimal communication and collaboration between clinic staff, physicians, administration and external customers to ensure service delivery that exceeds the needs and expectations of patients towards service excellence

Supervisory responsibilities (if applicable):
Direct supervision of all administrative support staff covering areas of responsibility.

Additional position requirements:
Some extended and weekend hours maybe required

Age Specific groups served: All

Physical Requirements (includes use of assistance devices as appropriate):
Activities: Prolonged sitting
Mental/Sensory: Strong recall, Reasoning, Problem solving, Speak clearly, Write legibly, Reading, Logical thinking
Emotional: Fast pace environment, Able to handle multiple priorities, Frequent and intense customer interactions, Able to adapt to frequent change

Days

EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.