Patient Business Services Coordinator

Memorial Hermann; United States; On-site; USD 60,000 - 90,000; Full time

Job summary

Memorial Hermann is seeking a Quality Improvement Coordinator to assist management in overseeing departmental operations, mentoring staff, and ensuring accurate registration and data integrity.

The role focuses on monitoring reports, resolving escalated issues, scheduling staff, and staff training to maintain high-quality patient access and billing processes within hospital operations.

Qualifications

• High School Diploma or GED required.
• 3 years hospital/medical business office experience preferred.
• Ability to multi-task.
• Proficient typing and keyboarding.
• Supervisory/leadership experience preferred.

Responsibilities

• Completes quality review and monitors for process improvement opportunities.
• Calculates error percentage for key elements; reports to management.
• Participates in educational endeavors of department.
• Maintains knowledge base by attending update meetings and training.
• Gathers information and analyzes operations reports; corrects errors to ensure accurate billing and staffing.
• Interacts with all staff levels to resolve issues.
• Monitors assigned reports for data integrity.
• Researches and corrects accounts as required.
• Protects financial integrity by ensuring accuracy of functions.
• Participates in department staff meetings and education.
• Monitors, reviews, resolves patient account issues on reports.

Skills

Multi-tasking

Typing/Keyboarding

Supervisory/leadership experience

Experience in hospital/medical office

Communication skills

Education

High School Diploma or GED

Job description

Job Summary

Position is responsible for assisting management in overseeing departmental operations including mentoring other employees as a quality improvement coordinator, insuring accurate completion of registration, monitoring and correction of reports, data integrity, accuracy and continuity of processes, handling escalated issues, scheduling staff, and staff training and education.

Minimum Qualifications

• Education: High School Diploma or GED
• Licenses/Certifications: (None)
• Experience / Knowledge / Skills: Three (3) years of experience in a hospital or medical business office setting preferred
• Ability to multi-task
• Proficient typing/keyboarding skills
• Supervisory and/or leadership experience preferred

Principal Accountabilities

• Completes quality review and monitors for process improvement opportunities.
• Calculates percentage of error for key elements, tracks and reports to management.
• Participates in educational endeavors of department.
• Maintains knowledge base of processes and systems by attending update meetings and review training, represents department in meetings as needed.
• Gathers information and prepares and analyzes operations reports, correcting errors to insure accurate billing and developing and maintaining staff schedules to ensure optimal coverage.
• Interacts with all staff levels to insure resolution of issues.
• Monitors assigned reports for data integrity.
• Researches and corrects accounts as required.
• Protects the financial integrity of the facility by insuring accuracy of all functions performed by staff across all departmental areas of responsibility.
• Participates in preparation and presentation of department staff meetings, education, and in-services.
• Monitors, reviews, and resolves patient account issues on assigned reports.
• Performs account analysis and trending.
• Communicates in an effective and professional manner with all Patient Access customers, including physicians, care management, ancillary departments, nursing units, and physicians’ office staff.
• Supports HR processes including coaching and mentoring of staff; handling performance issues through tracking, counseling, and resolving; determining and enforcing HR verbal warning policy and documenting written warnings; and interviewing and submitting hiring recommendations.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences.
• Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.

Other duties as assigned. Together, we’re creating an environment where exceptional care can flourish. It starts with you.