Patient Billing & Support Specialist

Ventra Health; United States; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Rewards & Recognition program

Referral bonus

Job summary

Ventra Health is seeking a Contact Center Specialist to handle patient billing questions, explain benefits, and arrange payments. The role uses multiple internal systems to assist with billing needs and requires strong communication and teamwork.

Ideal candidates have an associate’s degree (bachelors preferred) and healthcare call center experience; English fluency is required and familiarity with ICD-10/CPT codes is a plus. On-site work in the US with competitive compensation and benefits.

Qualifications

• Associate's degree (2 years) required; Bachelor's degree in any related field preferred.
• Fluency in English is required; strong communication skills are essential.
• Knowledge of ICD-10 and CPT codes; understanding of Explanation of Benefits (EOB) is helpful.

Responsibilities

• Provides exceptional customer service to callers and resolves billing inquiries.
• Ensures proper documentation, recording, and closure of issues.
• Collaborates with internal departments to research insurance denials and payment issues.

Skills

English fluency

Explain benefits coverage

ICD-10 & CPT Codes

Customer service excellence

Team collaboration

Education

Associate's degree

Bachelor's degree in related field

Job description

Ventra Health is seeking a Contact Center Specialist to handle patient billing questions, explain benefits, and arrange payments. The role uses multiple internal systems to assist with billing needs and requires strong communication and teamwork.

Ideal candidates have an associate’s degree (bachelors preferred) and healthcare call center experience; English fluency is required and familiarity with ICD-10/CPT codes is a plus. On-site work in the US with competitive compensation and benefits.