Patient Billing/Services Representative III - West County Multispecialty Center

Washington University in St. Louis; Creve Coeur (MO); Hybrid; USD 29,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Transit pass (Metro)

Vacation and holidays

Tuition assistance

Job summary

Washington University in Creve Coeur, MO is seeking a Patient Billing/Services Representative III to lead the front desk and scheduling team at the West County Multispecialty Center. You will coordinate office functions, triage patient inquiries, and assist in provider schedule management to ensure smooth daily operations.

The role emphasizes training new procedures, processing department communications, and maintaining standards for HIPAA and OSHA compliance within a busy healthcare setting.

Qualifications

• Basic Life Support certification must be obtained within one month of hire date.
• Experience with billing systems and third-party claims in a medical office setting.
• Strong communication and computer literacy; ability to handle confidential data.

Responsibilities

• Lead the front desk/scheduling team; coordinate office functions with minimal supervision.
• Triage patient calls, tasks and emails; manage providers’ schedules and templates.
• Coordinate staff training, orientation, and scheduling; monitor supplies and equipment.
• Prepare reports and participate in quality improvement activities.

Skills

Communication

Computer literacy

Confidential data handling

Data entry

Decision making

Epic EHR

Fast-paced environments

Interpersonal communication

Managed care

Medical terminology

Multitasking

Organizing

Stress management

Telephone communications

Working independently

Education

High school diploma

Basic Life Support certification

Tools

Epic EHR

Job description

## Patient Billing/Services Representative III - West County Multispecialty CenterApply: On Campus/Onsite: West County - St. Louis, MO: Full time: Posted Yesterday: JR97604# **Location**CREVE COEUR, MO 63141# **Scheduled Hours**40# **Position Summary**Serves as the lead to Patient Billing/Services Representatives; plans, organizes, gives direction, and assists in aspects of the front desk/scheduling team; coordinates office functions and performs specialized/technical duties with minimal supervision; serves as a liaison between consumers (staff, patients, healthcare professionals and general public) and advocates the patients’ needs.# **Job Description****Primary Duties & Responsibilities:*** Monitors the performance of the staff areas to ensure quality care and compliance with practice standards.* Monitors and observes to ensure appointments are scheduled appropriately in accordance with departmental procedures to include scheduling transactions, registration review, pre-arrival processes and HIPAA acknowledgement notification and documentation using department-approved monitoring tools.* Works with physician and/or appropriate personnel to appropriately triage patient phone calls, tasks and e-mails as needed.* Assists in management of providers’ schedules, scheduling templates and master schedules according to physician protocols and management direction.* Assists in coordination of training, interoffice activities, schedules, programs, distribution of policy/procedure changes and related administrative needs; serves as primary trainer for new procedures and to new staff members in conjunction with manager.* Assists in coordination of staff vacations, schedules and coverage.* Assists with staff timesheets and distribution of accruals.* Plans, schedules and/or carries out orientation program and staff training/development for established and new personnel under guidance of management.* Coordinates ordering and monitoring of supplies, equipment, mail and related operational services as needed.* Maintains required skills/competencies and participates in in-services, staff programs, continuing education and cross-training programs according to established standards.* Complies with OSHA, state and federal regulatory sources/standards.* Acts as backup for staff during peak times, vacations, illnesses.* Prepares custom reports as directed by management.* Participates in quality improvement activities to ensure appropriate clinical outcomes.* Incorporates the Fish Philosophy and Principles into daily job activities.* Performs other duties as assigned. **Working Conditions:** Job Location/Working Conditions:* Normal office environment.* Patient care setting.Physical Effort:* Typically sitting at desk or table.Equipment:* Office equipment.The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.# **Required Qualifications****Education:**High school diploma or equivalent high school certification or combination of education and/or experience.**Certifications****/Professional Licenses****:**The list below may include all acceptable certifications, professional licenses and issuers. More than one credential, certification or professional license may be required depending on the role.Basic Life Support - American Heart Association, Basic Life Support - American Red Cross**Work Experience:**Billing Systems And Third-Party Claims And/Or Medical Office Setting, Related Customer Service (4 Years)**Skills:**Not Applicable**Driver's License:**A driver's license is not required for this position.# **More About This Job****Required Qualifications:*** Basic Life Support certification must be obtained within one month of hire date.* Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).# **Preferred Qualifications****Education:**No additional education unless stated elsewhere in the job posting.**Certifications****/Professional Licenses****:**No additional certification/professional licenses unless stated elsewhere in the job posting.**Work Experience:**No additional work experience unless stated elsewhere in the job posting.**Skills:**Communication, Computer Literacy, Confidential Data Handling, Data Entry, Decision Making, Epic EHR, Fast-Paced Environments, Interpersonal Communication, Managed Care, Medical Terminology, Multitasking, Office Equipment, Organizing, Stress Management, Telephone Communications, Working Independently# **Grade**C08-H# **Salary Range**$21.33 - $31.98 / HourlyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.# **Questions**For frequently asked questions about the application process, please refer to our External Applicant FAQ.# **Accommodation**If you are unable to use our online application system and would like an accommodation, please email [e-mail] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.# **Pre-Employment Screening**All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.# **Benefits Statement**Personal* Up to 22 days of vacation, 10 recognized holidays, and sick time.* Competitive health insurance packages with priority appointments and lower copays/coinsurance.* Take advantage of our free Metro transit U-Pass for eligible employees.* WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.Wellness* Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!Family* We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.* WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/