Clinical Service Representative II - Program in Physical Therapy

Washington University; St. Louis (MO); On-site; USD 24,645 - 36,299; Full time

Benefits offered by this job

Competitive health insurance packages

Retirement savings plan

Up to 22 days of vacation

Job summary

Washington University in St. Louis is seeking a Clinical Service Representative II to support the Program in Physical Therapy. This role includes managing patient scheduling, ensuring accurate billing, and facilitating communication within a fast-paced office environment.

The ideal candidate will have a high school diploma, basic life support certification, and experience in a medical office setting. Responsibilities include greeting patients, managing EPIC systems, and assisting with various administrative tasks.

Competitive benefits and a collaborative working environment await you!

Qualifications

• 2 years of experience in a medical office setting.
• Basic Life Support certification required.
• Skills in critical thinking and effective communication.

Responsibilities

• Assist with patient flow in a fast-paced environment.
• Manage scheduling and ensure billing accuracy.
• Greet and verify patient information using EPIC.

Skills

Computer Efficiency

Customer Service

Detail-Oriented

Time Management

Education

High school diploma or equivalent

Tools

Epic Applications

Electronic Medical Record (EMR) Systems

Job description

## Clinical Service Representative II - Program in Physical TherapyApplyremote type: On Campus/Onsitelocations: Washington University Medical Campustime type: Full timeposted on: Posted Todayjob requisition id: JR95502# **Scheduled Hours**40# **Position Summary**This position functions to assist and support the Program in Physical Therapy practice, clinicians and staff with patient flow and smooth running of a fast-paced office. Front desk and scheduling responsibilities include answering and returning phone calls, greeting patients, verifying information, collecting co-payments, assisting with MyChart, patient surveys, prepping exam rooms and coordinating communications using EPIC In-Baskets. Will schedule new and return patient appointments to include entering registration, verification of diagnosis, insurance, plan of care retrieval from referring physicians, and demographic information. Ensure completion of medical record documentation and billing accuracy. Will copy and fax medical records and complete a variety of accounting activities using various systems.# **Job Description****Primary Duties & Responsibilities:*** Greet, verify, and update patient registration information and arriving patients in EPIC in a timely manner. Ensure all patient arrival and check out processes, including managing After-Visit-Summaries, are finalized at the end of each patient visit. Compile, copy, and fax/mail monthly correspondence relating to patient visits.* Collect co-payments, supply fees, reconcile EPIC drawer balance, and assist with entering clinic deposits.* Review registration work-queues on a daily basis to ensure current workflow processes are supported.* Assist with maintaining daily clinician appointment schedules and working the patient wait list, ensuring all available slots for upcoming dates are full.* Perform clinic closing procedures accurately to include: 1.) Reserving rooms for next day and 2.) Stocking, cleaning and organizing supplies, gym, and waiting area.* Prepare and respond to medical record requests using the EPIC ROI function.* Responsible for registration and scheduling of new and returning patient appointments, cancelling, rescheduling, and obtaining/documenting necessary referrals, in Epic, for patient appointments. Serve as a liaison between consumers and WUSM; assist consumers in a timely, efficient, and courteous manner regarding appointment information, systems, procedures, and resources. Explain the relationship between internal and external customers and route calls to the appropriate responder. Provide information on resources as appropriate.* Responsible for managing internal and external referral orders. Internal referral orders are retrieved from the referral work-queue and attached to appointments when scheduling. External referral orders are received from either patients or by fax and transcribed into Epic.* Process, monitor, and act upon Epic In-Basket communication by assessing consumers’ needs, taking messages, and directing calls/In-Basket communications as appropriate. Take any and all necessary steps to facilitate customer satisfaction. Process assigned Epic work-queues and in-baskets in a timely manner.* Offer assistance and back up support, as needed, to other clinical staff. Serve as back up for other staff during peak times, vacations, and illnesses.* Attend Program meetings, staff meetings, clinical meetings, and training sessions as they relate to the position. Perform other duties as assigned with occasional rotation between practice locations.**Working Conditions:**Job Location/Working Conditions:* Direct patient care setting.* Normal office environment.* Exposure to blood-borne pathogens.* Requires protective devices.Physical Effort:* Typically sitting at desk or table.* Typically standing or walking.* Typically bending, crouching, stooping.* Repetitive wrist, hand or finger movement.* Occasional lifting (25 lbs. or less).Equipment:* Office equipment.* Clinical/diagnostic equipment.The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.# **Required Qualifications****Education:**High school diploma or equivalent high school certification or combination of education and/or experience.**Certifications****/Professional Licenses****:**The list below may include all acceptable certifications, professional licenses and issuers. More than one credential, certification or professional license may be required depending on the role.Basic Life Support - American Heart Association, Basic Life Support - American Red Cross**Work Experience:**Medical Office Setting (2 Years)**Skills:**Not Applicable**Driver's License:**A driver's license is not required for this position.# **More About This Job****Required Qualifications:*** Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).# **Preferred Qualifications****Education:**No additional education unless stated elsewhere in the job posting.**Certifications****/Professional Licenses****:**No additional certification/professional licenses unless stated elsewhere in the job posting.**Work Experience:**No additional work experience unless stated elsewhere in the job posting.**Skills:**Computer Efficiency, Confidentiality, Critical Thinking, Customer Service, Detail-Oriented, Effective Written Communication, Electronic Mail, Electronic Medical Record (EMR) Systems, Epic Applications, High Accuracy, ICD Coding, Interpersonal Communication, Interpersonal Interactions, Managed Care, Medical Scheduling, Medical Terminology, Medicare Plans, Microsoft Office, Multitasking, Office Equipment, Organizational Efficiency, Professional Etiquette, Teamwork, Time Management, Working Independently# **Grade**C06-H# **Salary Range**$17.89 - $26.35 / HourlyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.# **Questions**For frequently asked questions about the application process, please refer to our External Applicant FAQ.# **Accommodation**If you are unable to use our online application system and would like an accommodation, please email [e-mail] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.# **Pre-Employment Screening**All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.# **Benefits Statement**Personal* Up to 22 days of vacation, 10 recognized holidays, and sick time.* Competitive health insurance packages with priority appointments and lower copays/coinsurance.* Take advantage of our free Metro transit U-Pass for eligible employees.* WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.Wellness* Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!Family* We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.* WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/