Patient Billing/Services Representative II - WUCA WUCare

Washington University; St. Louis (MO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Vacation and holidays

Transit benefits

Tuition assistance

Health insurance

Retirement plan

Job summary

Washington University in St. Louis seeks an efficient office assistant to gather insurance information, guide patients on financial assistance, and register new patients.

You will explain billing processes and respond to inquiries, supporting scheduling and basic account maintenance in a patient care setting. Ideal candidates have experience with medical billing, strong communication, and familiarity with Epic EHR.

Qualifications

• Experience with billing systems and third-party claims in medical office settings.
• Strong customer service and written communication skills.
• Familiarity with Epic EHR and medical billing processes.
• Ability to organize tasks and manage scheduling for patients.

Responsibilities

• Obtain insurance information and counsel on financial assistance options.
• Register new patients and assist with form completion.
• Review integration schedules and update as needed for new patients.
• Call patients with appointment reminders and collect information.
• Explain billing processes to patients and address inquiries from third-party payers.
• Assist staff with reminder cards and scheduling duties.
• Support basic account maintenance and billing-related tasks.

Skills

Customer Service

Effective Written Communication

Epic EHR

Financial Information

Insurance

Medical Billing and Coding

Medical Insurance Claims

Office Organization

Scheduling

Team Collaboration

Education

High school diploma or equivalent

Tools

Epic EHR

Job description

LocationSAINT LOUIS, MO 63110Scheduled Hours40Position SummaryObtains insurance information and referral forms and counsels patients on financial assistance when seen in department for services.Job DescriptionPrimary Duties & Responsibilities:Obtains insurance information from patients and counsels alternative ways for financial assistance.Registers all new patients and assists with form completion.Reviews schedule for new patients and makes updates when necessary.Calls patients with appointment time reminders; obtains insurance information and referral forms.Explains billing process to patients; answers incoming inquiries from patients and third-party payers.Explains billing process to other staff; assists with basic account maintenance activities.Assists patients with insurance questions regarding the billing process.Assists staff with sending out reminder cards and other scheduling duties.Performs other duties as assigned.Working Conditions:Job Location/Working Conditions:Normal office environment.Patient care setting.Physical Effort:Typically sitting at desk or table.Repetitive wrist, hand or finger movement.Equipment:Office equipment.The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.Required QualificationsEducation:High school diploma or equivalent high school certification or combination of education and/or experience.Certifications /Professional Licenses :The list below may include all acceptable certifications, professional licenses and issuers. More than one credential, certification or professional license may be required depending on the role.Basic Life Support - American Heart Association, Basic Life Support - American Red CrossWork Experience:Billing Systems And Third-Party Claims And/Or Medical Office Setting, Related Customer Service (3 Years)Skills:Not ApplicableDriver's License:A driver's license is not required for this position.More About This JobRequired Qualifications:Basic Life Support certification must be obtained within one month of hire date.Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).Preferred QualificationsEducation:No additional education unless stated elsewhere in the job posting.Certifications /Professional Licenses :No additional certification/professional licenses unless stated elsewhere in the job posting.Work Experience:No additional work experience unless stated elsewhere in the job posting.Skills:Customer Service, Effective Written Communication, Epic EHR, Financial Information, Insurance, Interpersonal Communication, Interpersonal Relationships, Medical Billing and Coding, Medical Insurance Claims, Office Organization, Organizing, Professional Etiquette, Scheduling, Team CollaborationGradeC06-HSalary Range$17.89 - $26.35 / HourlyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.QuestionsFor frequently asked questions about the application process, please refer to our External Applicant FAQ .AccommodationIf you are unable to use our online application system and would like an accommodation, please email [e-mail] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.Pre-Employment ScreeningAll external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.Benefits StatementPersonalUp to 22 days of vacation, 10 recognized holidays, and sick time.Competitive health insurance packages with priority appointments and lower copays/coinsurance.Take advantage of our free Metro transit U-Pass for eligible employees.WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.WellnessWellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!FamilyWe offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/EEO StatementWashington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.