Patient Billing/Services Representative I - WUCA Nash Pediatrics

CP00043 WUCA - Nash Pediatrics LLC; Cape Girardeau (MO); On-site; USD 23,000 - 31,000; Full time

Benefits offered by this job

Up to 22 days vacation

Holiday and sick time

Competitive health insurance

Metro U-Pass transit

403(b) Retirement Savings Plan

Wellness programs

Caregiver leave

Tuition benefits

Job summary

Washington University in St. Louis is seeking a patient financial services role to obtain insurance details, counsel on financial assistance, and help with registration and scheduling processes. You will support billing inquiries, reminders, and basic account maintenance in a normal office setting.

Qualifications include a high school diploma and BLS certification within one month of hire; prior billing/claims experience is a plus. This is a full-time, on-site position with competitive benefits.

Qualifications

• Education: High school diploma or equivalent
• Certifications: Basic Life Support (BLS) required within 1 month of hire
• Work Experience: No specific experience required; experience in billing/office settings preferred
• Certifications/Professional Licenses: BLS - American Heart Association/Red Cross
• Preferred: Billing Systems and Third-Party Claims experience

Responsibilities

• Obtain insurance information and counsel on billing and referral options
• Register new patients and assist with forms
• Review schedules and update as needed
• Retrieve charts and assist with patient/office workflow
• Call patients with reminders and collect insurance data
• Explain billing process and respond to inquiries
• Assist staff with reminders and basic account maintenance
• Perform other duties as assigned

Skills

Customer Service

Effective Written Communication

Epic EHR

Financial Information

Insurance

Interpersonal Relationships

Medical Billing and Coding

Medical Insurance Claims

Office Organization

Organizing

Prioritization

Professional Etiquette

Scheduling

Team Collaboration

Education

High School Diploma or equivalent

Tools

Epic EHR

Job description

Location: SAINT LOUIS, MO 63115

Scheduled Hours: 40

Position Summary

Obtains insurance information and referral forms and counsels patients on financial assistance when seen in department for services.

Primary Duties & Responsibilities

• Obtains insurance information from patients and counsels alternative ways for financial assistance.
• Registers all new patients, assisting with form completion.
• Reviews schedule for new patients, updating when necessary.
• Retrieves chart, prepares schedules and assists with patient/office workflow as required.
• Calls patients with appointment time reminders, obtaining insurance information and referral forms.
• Explains billing process to patients, answers incoming inquiries from patients and third-party payers.
• Assists patients with insurance questions regarding the billing process.
• Assists staff with sending out reminder cards and other scheduling duties; assists with basic account maintenance activities.
• Performs other duties as assigned.

Working Conditions

Job Location/Working Conditions: Normal office environment Patient care setting

Physical Effort: Typically sitting at desk or table

Equipment: Office equipment

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education: High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications/Professional Licenses: The list below may include all acceptable certifications, professional licenses and issuers. More than one credential, certification or professional license may be required depending on the role. Basic Life Support - American Heart Association, Basic Life Support - American Red Cross.

Work Experience: No specific work experience is required for this position.

Skills: Not Applicable.

Driver's License: A driver's license is not required for this position.

More About This Job – Required Qualifications

Basic Life Support certification must be obtained within one month of hire date. Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).

Preferred Qualifications

Education: No additional education unless stated elsewhere in the job posting.

Certifications/Professional Licenses: No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience: Billing Systems And Third-Party Claims And/Or Medical Office Setting, Related Customer Service (1 Year).

Skills: Customer Service, Effective Written Communication, Epic EHR, Financial Information, Insurance, Interpersonal Relationships, Medical Billing and Coding, Medical Insurance Claims, Office Organization, Organizing, Prioritization, Professional Etiquette, Scheduling, Team Collaboration.

Grade C04-H Salary Range $16.75 - $22.70 / Hourly.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [e-mail] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

• Personal Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U-Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
• Wellness Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
• Family We offer 4 weeks of caregiver leave to bond with your new child.
• Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
• For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/.

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity.

It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity or shared ancestry, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

As a federal contractor, the university maintains affirmative action programs to implement its equal employment opportunity policy for individuals with disabilities and protected veterans, in accordance with Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 (VEVRAA), as amended.

Job Alert FAQ

Q: Can I create a job alert to notify me when jobs of interest are posted? A: Yes! After you create a Candidate Home account, you can set up and manage job alerts to be sent to you either daily or weekly, according to the filters you select. You can add, edit, or delete job alerts at any time. You will need to opt in to communications from WashU when you set up your first alert and will only receive alerts for jobs posted after the alert has been created. Set alerts today so you do not miss any new opportunities!

Culture

Washington University in St. Louis' collective success is significantly attributed to the passion and outstanding efforts of our community. Our staff, faculty and trainees are committed to excellence and dedicated to carrying out our missions of research, teaching and patient care. WashU prides itself on being a place where people matter, and serious work is done. Our people work together in an inclusive community that celebrates diverse perspectives, collaboration and innovation. We are a community of individuals inspired to work together to develop big ideas and tackle challenging problems. We value the well-being of our people. WashU strives to create a positive employee experience where staff, faculty and trainees thrive, both personally and professionally. Our employees find meaning, connection and vitality in their work and life with a healthy work-life balance and support to learn, grow and make an impact at WashU, the community and the world.

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