Patient Billing & Service Coordinator

10 Children's Healthcare of Atlanta, Inc.; United States; On-site; USD 42,000 - 64,000; Full time

Job summary

Children’s Healthcare of Atlanta is seeking a Patient Financial Services specialist to provide customer service for guarantors and third parties regarding patient accounts in a fast-paced hospital environment.

You will handle inbound and outbound calls, resolve billing issues, and engage in self-pay collections while complying with laws and protecting patient privacy. High school diploma required; some college and healthcare billing experience preferred.

Qualifications

• Must have excellent telephone communication skills.
• Demonstrated skill in complaint resolution and de-escalation of irate customers.
• Strong knowledge of various business office functions, including refunds, adjustments, cash posting, collections, and billing.
• Knowledge of various insurance plans and hospital and physician claim types.

Responsibilities

• Answers all inbound and makes outbound customer service calls.
• Takes appropriate action on incoming calls to resolve billing and payment issues voiced by guarantors and other third parties.
• Places outbound calls for self-pay balance collections, adhering to applicable laws and regulations for collecting debt.
• Escalates guarantor issues for resolution as appropriate to team lead, supervisor, and/or manager.
• Supports and participates in the continuous assessment and improvement of the quality of services provided.
• Behaves in a cordial, polite, friendly, and respectful manner to all customers.
• Interfaces with all other patient accounting departments to facilitate timely resolution of guarantor complaints.
• Documents all communication with guarantor and other third parties in a precise and efficient manner.
• De-escalates irate callers to help resolve customer complaints and ensure excellent customer service.
• Demonstrates customer is always right philosophy.

Skills

Telephone communication

Complaint resolution

De-escalation

Billing knowledge

Data entry

Education

High school diploma or equivalent

Job description

Children’s Healthcare of Atlanta is seeking a Patient Financial Services specialist to provide customer service for guarantors and third parties regarding patient accounts in a fast-paced hospital environment.

You will handle inbound and outbound calls, resolve billing issues, and engage in self-pay collections while complying with laws and protecting patient privacy. High school diploma required; some college and healthcare billing experience preferred.