Patient Billing & Revenue Lead

MedVanta, LLC; Bethesda (MD); On-site; USD 29,000 - 34,000; Full time

Job summary

MedVanta, LLC in Bethesda, MD seeks a PFS Team Lead to oversee the daily operations of the Patient Financial Services team, escalate complex billing issues, and drive performance improvements. You will supervise, train, and coach staff while coordinating with AR, coding, and payment posting teams to ensure accurate billing and timely collections.

The role requires 3+ years in medical billing, strong leadership and Excel skills, and knowledge of insurance processes and regulatory guidelines.

Qualifications

• High school diploma or equivalent.
• Minimum 3+ years of experience in medical billing or revenue cycle operations; orthopaedic experience preferred.
• Proficiency with Microsoft Office suite of products as well as electronic billing systems
• In-depth knowledge of insurance processes, medical billing practices, and regulatory guidelines.
• Experience working with electronic billing systems; ModMed experience preferred but not required.

Responsibilities

• Serve as the primary escalation point for complex patient account and billing issues, partnering with Tier 1 and Tier 2 representatives to ensure timely resolution.
• Lead team meetings, coach staff, provide performance feedback, and support onboarding and training of new team members.
• Monitor call quality, productivity metrics, and team performance; use reporting tools and Excel to track trends and drive operational improvements.
• Act as a liaison across departments (AR, coding, payment posting, cash operations) to resolve billing and payment issues.
• Oversee patient account management, including billing, follow-up, adjustments, refunds, discounts, and payment plan administration.
• Initiate outreach on delinquent accounts and manage high-risk or balance accounts to support revenue cycle goals.
• Handle and resolve patient billing inquiries via inbound/outbound calls, voicemail management, and written correspondence.
• Process and post payments, including credit card transactions, and allocate appropriately to patient accounts.
• Review and reconcile credit balances to ensure compliance with regulatory and contractual requirements.
• Maintain accurate patient demographic, guarantor, and insurance information; verify eligibility and queue claims for billing as needed.
• Analyze A/R reports and identify opportunities to improve collections and maximize revenue.
• Communicate policy and workflow updates clearly and promptly to team members.
• Support operational needs during critical staffing periods.
• Ensure compliance with all applicable regulations, policies, and procedures.
• Perform other duties as assigned.

Skills

Leadership

Communication

Coaching

Multitasking

Attention to detail

Professionalism

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office

Electronic billing systems

ModMed

Excel

Job description

MedVanta, LLC in Bethesda, MD seeks a PFS Team Lead to oversee the daily operations of the Patient Financial Services team, escalate complex billing issues, and drive performance improvements. You will supervise, train, and coach staff while coordinating with AR, coding, and payment posting teams to ensure accurate billing and timely collections.

The role requires 3+ years in medical billing, strong leadership and Excel skills, and knowledge of insurance processes and regulatory guidelines.