Patient Billing & Inquiries Specialist

Kennebec-Pharmacy-Homecare; Augusta (ME); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Holiday pay

Disability coverage

401(k) with company match

Sam’s Club membership

Job summary

Kennebec Pharmacy & Home Care in Augusta, ME is seeking a detail-oriented Correspondence Specialist to join our Revenue Cycle Team. This full-time in-person role supports patient pay follow-up, billing documentation, and escalated patient concerns, handling inbound calls and correspondence.

You will process claim files and payments accurately, update payer addresses, and maintain patient confidentiality in a collaborative office setting from 8am to 5pm, Monday through Friday.

Qualifications

• High School Diploma or GED equivalent.
• Excellent verbal and written communication skills with a strong customer service orientation.
• Knowledge of billing and collections processes is a plus.
• Proficiency in Microsoft Office.

Responsibilities

• Provide excellent customer service while taking inbound calls and assisting with requests.
• Handle all phases of customer inquiries via phone or written correspondence.
• Respond to inquiries and complaints regarding bill payments, account updates, and collections professionally.
• Efficient, timely, and accurate processing and data entry of claim files and payments.
• Ensure payer and third-party addresses are updated and accurate.
• Work in a team environment in a shared office space.
• Multi-task and manage an active caseload.
• Maintain patient confidentiality and rights.

Skills

Verbal communication

Written communication

Customer service

Microsoft Office

Education

High School Diploma or GED

Tools

None

Job description

Kennebec Pharmacy & Home Care in Augusta, ME is seeking a detail-oriented Correspondence Specialist to join our Revenue Cycle Team. This full-time in-person role supports patient pay follow-up, billing documentation, and escalated patient concerns, handling inbound calls and correspondence.

You will process claim files and payments accurately, update payer addresses, and maintain patient confidentiality in a collaborative office setting from 8am to 5pm, Monday through Friday.