Patient Billing & Collections Liaison

Northwell; New York (NY); On-site; USD 48,000 - 62,000; Full time

Job summary

Northwell is seeking a Billing Specialist to interact with patients, answer billing inquiries, and secure payments while ensuring HIPAA compliance. You will manage correspondence, explain physician bills, and negotiate payment plans within policy.

The role involves using multiple revenue cycle systems (e.g., Soarian, QUIC, Experian) and coordinating with the Financial Assistance Unit as needed. Strong data entry and arithmetic skills are essential.

Qualifications

• High School Diploma or equivalent.
• Knowledge of physician billing and explanations of benefits.
• Data entry speed 40–45 wpm.
• Ability to perform arithmetic calculations.
• Effective communication to enhance patient experience.
• Ability to navigate multiple applications and workflows.

Responsibilities

• Create and distribute correspondence to customers informing actions needed, e.g., COB with insurance.
• Answer billing questions from patients daily via calls using current applications.
• Review accounts to educate customers about outstanding balances.
• Explain physician bills and resolve inquiries and disputes.
• Gather account information to understand customers' obligations.
• Evaluate account data to identify payment issues and root causes.
• Gather information from systems to investigate discrepancies.
• Refer patients to Financial Assistance Unit when needed.
• Communicate potential solutions or services to customers.
• Record correspondence details in relevant systems.
• Verify data elements and HIPAA compliance.
• Verify insurance and demographic information for accuracy.
• Ensure account and balance accuracy.
• Receive information on customer concerns.
• Escalate issues to senior staff when required.
• Negotiate payment terms within authority.
• Recommend solutions or services to customers.
• Process incoming correspondence.
• Identify trends and report to management.
• Process online credit card payments.
• Notify customers of payment receipt.
• Establish payment plans for balances.
• Work with revenue cycle systems to close accounts.

Skills

Billing knowledge

Data entry speed

Effective communication

Numerical calculations

Education

High School Diploma

Tools

Outlook

ETM

GECB

Job description

Northwell is seeking a Billing Specialist to interact with patients, answer billing inquiries, and secure payments while ensuring HIPAA compliance. You will manage correspondence, explain physician bills, and negotiate payment plans within policy.

The role involves using multiple revenue cycle systems (e.g., Soarian, QUIC, Experian) and coordinating with the Financial Assistance Unit as needed. Strong data entry and arithmetic skills are essential.