Patient Billing Advocate | Clear, Compassionate Care

CoxHealth; Springfield (MO); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

Medical, Vision, Dental

Retirement with Employer Match

Job summary

CoxHealth is seeking a Patient Financial Services Billing Assistant in Springfield, MO. The role focuses on resolving outstanding accounts receivable, answering patient billing questions, and explaining charges with HIPAA compliance.

The ideal candidate has basic billing software knowledge and strong communication skills, along with attention to detail and a customer-service mindset. On-site duties and 40-hour weeks apply.

Qualifications

• Requires a high school diploma or equivalent.
• Prefer 1 year of business office experience.
• Ability to clearly explain billing concepts to patients.

Responsibilities

• Handle patient inquiries about medical bills, charges, and payment plans.
• Explain statements and assist with collections while maintaining HIPAA compliance.
• Investigate billing discrepancies, claim denials, or errors and update patient records.
• Provide information about insurance benefits, copays, and out-of-pocket costs.
• Respond to calls regarding billing questions and payment arrangements.

Skills

Excellent communication

Customer service

Attention to detail

Problem solving

Basic computer skills

Education

High School diploma or equivalent

Tools

Billing software

Electronic Health Records (EHR)

Job description

CoxHealth is seeking a Patient Financial Services Billing Assistant in Springfield, MO. The role focuses on resolving outstanding accounts receivable, answering patient billing questions, and explaining charges with HIPAA compliance.

The ideal candidate has basic billing software knowledge and strong communication skills, along with attention to detail and a customer-service mindset. On-site duties and 40-hour weeks apply.