Patient Billing & Accounts Specialist

The Specialty Alliance; Rocky Hill (CT); Hybrid; USD 24,796 - 30,307; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Vision insurance

Job summary

Connecticut GI, a division of GI Alliance, seeks a full-time Patient Accounts Representative for the Rocky Hill Care Center. The role focuses on collecting patient payments and supporting the practice’s billing processes. Hybrid work setup with a patient-centric approach.

Ideal candidates will have strong communication skills, Excel proficiency, and experience with EPIC in a fast-paced healthcare environment. Competitive benefits are offered.

Qualifications

• Strong problem solving skills.
• Proficiency in Excel and general computer skills.
• Excellent oral and written communication with patients, physicians, peers, insurers and pharmacies.
• Broad knowledge of medical terminology.
• Ability to multitask in a fast-paced environment.
• Ability to work independently and in a team.
• Proficient in EPIC.

Responsibilities

• Answer all incoming calls and triage as needed.
• Gather information to resolve patient questions or concerns with other teams.
• Initiate calls to collect payments using workqueues.
• Obtain COB information.
• Communicate non-PAR insurance information as needed.
• Update insurance and demographic information during calls.
• Create Self Pay estimates and mail to patients without MyChart.
• Establish payment arrangements based on updated rates.
• Monitor payment plans and follow up on lapses.
• Explain Financial Assistance options and send applications on request.
• Process credit card payments over the phone and by mail.
• Follow up on probate, estate issues, bankruptcy and other tasks.
• Follow policies and procedures.

Skills

Customer service

Communication

MS Excel

EPIC

Medical terminology

Education

High school diploma or equivalent

2+ years related experience

Tools

EPIC

MS Excel

Job description

Connecticut GI, a division of GI Alliance, seeks a full-time Patient Accounts Representative for the Rocky Hill Care Center. The role focuses on collecting patient payments and supporting the practice’s billing processes. Hybrid work setup with a patient-centric approach.

Ideal candidates will have strong communication skills, Excel proficiency, and experience with EPIC in a fast-paced healthcare environment. Competitive benefits are offered.