Patient Billing & Access Specialist

Washington University in St. Louis; St. Louis (MO); On-site; USD 51,262,000 - 75,393,000; Full time

Benefits offered by this job

Vacation and holidays

Health insurance

Metro U-Pass

Tuition assistance

Retirement plan (403b)

Job summary

Washington University in St. Louis in Saint Louis, MO seeks a patient services assistant to coordinate appointments, register demographics, collect payments, and enter data into the EMR.

The role supports all check-in/check-out activities and acts as a liaison among patients, families, staff, and clinicians to ensure patient needs are met. Responsibilities include pre-visit work, demographic verification, insurance verification, HIPAA documentation, and assisting with MyChart enrollment.

Qualifications

• High school diploma or equivalent required.
• HIPAA compliance knowledge and EPIC proficiency preferred.
• Experience in medical billing or patient scheduling is desired.

Responsibilities

• Support check in/check out to provide quality care and HIPAA compliance.
• Complete pre-visit work following department guidelines and EPIC queues.
• Update patient demographics and verify insurance information.
• Collect payments and document transactions per guidelines.
• Assist patients with notes, parking, directions, and visit information.
• Present MyChart enrollment and coordinate communications with clinicians.

Skills

Customer Service

Effective Written Communication

Epic EHR

Financial Information

Insurance

Interpersonal Communication

Interpersonal Relationships

Medical Billing and Coding

Medical Insurance Claims

Office Organization

Organizing

Professional Etiquette

Scheduling

Team Collaboration

Education

High school diploma or equivalent high school certification or combination of education and/or experience

Basic Life Support - American Heart Association

Basic Life Support - American Red Cross

Tools

Epic EHR

Job description

Washington University in St. Louis in Saint Louis, MO seeks a patient services assistant to coordinate appointments, register demographics, collect payments, and enter data into the EMR.

The role supports all check-in/check-out activities and acts as a liaison among patients, families, staff, and clinicians to ensure patient needs are met. Responsibilities include pre-visit work, demographic verification, insurance verification, HIPAA documentation, and assisting with MyChart enrollment.