Patient Benefits Coordinator (Outreach & Enrollment)

Boston Health Care for the Homeless Program; Boston, Northern (MA, KY); Hybrid; USD 31,000 - 49,000; Full time

Benefits offered by this job

Health, dental and vision insurance

403B retirement plan

Pre-tax MBTA pass with 40% discount

Bilingual proficiency bonus

Job summary

Boston Health Care for the Homeless Program is seeking a Patient Benefits Coordinator to support outreach and enrollment, handling patient registration, insurance verification, appointment scheduling, and benefits enrollment for clinic and outreach sites.

The role requires strong English communication, bilingual ability (Spanish/English or Haitian Creole/English), proficiency with Excel and eligibility systems, and the capacity to work with limited supervision in a busy environment.

Qualifications

• High School Diploma or Equivalency required.
• Strong computer skills including Excel and familiarity with eligibility systems.
• Minimum 2 years benefits experience in a clinical setting preferred.
• Able to work with indirect supervision.

Responsibilities

• Reviews insurance eligibility for patients at appointments or walk-ins.
• Enter insurance and demographic data into databases accurately.
• Complete Medicare Secondary Payer forms for eligible patients.
• Refer patients to benefits coordinator for pending/terminated benefits.
• Complete MassHealth/Free care applications as needed.
• Create MSI tracking numbers and medical records in the EMR.
• Update registration records with benefits information and coverage.

Skills

Effective English communication

Telephone communication

Detail oriented

Ability to take direction

Bilingual: Spanish/English

Bilingual: Haitian Creole/English

Life support training (CPR/BLS/ACLS)

Education

High School Diploma or Equivalency

Tools

Excel

REVS

NEHEN

Job description

Who We Are:

Since 1985, BHCHP’s mission has been to provide or assure access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. We care for over 11,000 homeless individuals each year and ensure that every one of these individuals can receive comprehensive health care, which includes primary care, behavioral health, medical respite, dental, case management, and more. Our staff work in 30+ locations across the city to serve some of our community's most vulnerable—and most resilient—citizens.

From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity, centering trust, mutual respect, hope, and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down physical and systemic barriers that our patients face and provide community-based health care services that are compassionate, dignified, and culturally appropriate.

Job Summary:

Hours: Full Time, Monday – Friday, 8:00am – 4:30 pm/8:30am-5:00pm

Union: Yes

Union Name: 1199SEIU

Patient Facing: Yes

The Patient Benefits Coordinator (Outreach & Enrollment) provides administrative and patient support services to ensure timely access to care. This position is responsible for patient registration, insurance eligibility verification, appointment scheduling, and benefits enrollment assistance for both clinic-based and outreach operations.

Responsibilities:

• Reviews insurance eligibility on all patients presenting for scheduled appointments or admission or on a walk-in basis to provide patient benefits assistance and process required documentation in a timely manner.
• Enter all insurance and demographic information into the assigned databases in an accurate and timely manner.
• Timely and accurate completion of the Medicare Secondary Payer form for all patients who have Medicare upon admission.
• Refer all patients to the benefits coordinator whose benefits have been pended or terminated.
• Timely and accurate completion of MassHealth/Free care, and any other applications for patients who require them.
• Create an MSI tracking number for each patient being registered to create a medical record in the EMR system.
• Will update registration records for each patient regarding benefits information.
• Serves as backup to Clinic Coordinator, i.e., covering front desk in absence of clinic coordinator, including covering lunch, and assisting in fielding front desk calls.

Qualifications:

Basic Knowledge/Skills:

• Effective English communication skills (verbal and written).
• Telephone communication skills.
• Detail oriented.
• Ability to take direction.
• Bilingual (Spanish/English or Haitian Creole/English) strongly preferred.
• Life support training certification (e.g., CPR, BLS, ACLS) from a course that includes a hands-on, in-person component. If not certified prior to the start date, applicant must submit certification within 60 days of the start date.

Experience and Education:

• High School Diploma or Equivalency.
• Strong computer skills including working knowledge of P.C. spreadsheet software (Excel) and familiarity with SDK, REVS, and NEHEN patient eligibility system.
• 2 years of benefits experience in a clinical environment preferred.
• Able to work with indirect supervision successfully.

Compensation and Benefits:

• The compensation increases based on years of experience and ranges from $22.25 - $35.60 per hour.
• BHCHP full-time employees are eligible for our competitive time off program, health, dental and vision insurance, 403B retirement savings plan,pre-tax MBTA pass program with 40% discount, additional compensation for demonstrated bilingual proficiency and more. Benefits are prorated for part-time employees.

As an equal opportunity employer, Boston Health Care for the Homeless Program is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law.

Covid-19 Vaccination: Proof of Covid-19 vaccination(s) is optional for employment. Candidates who are offered employment will be given details about how to demonstrate receipt of vaccination if they choose to.

Please Note: Employment at Boston Health Care for the Homeless is at-will. Boston Health Care for the Homeless does not sponsor work authorization visas.