Patient Benefits Coordinator

Puyallup Tribal Health Authority; Tacoma (WA); On-site; USD 33,062 - 38,572; Full time

Benefits offered by this job

Make an Impact

Meaningful Mission

Competitive Pay

Supportive Team

Cultural Enrichment

Stable Employment

Employer health premiums

Paid time off

Holiday pay

401(k) with match

Life and AD&D insurance

Student loan repayment

Job summary

Puyallup Tribal Health Authority in Tacoma, WA is seeking a Patient Benefits Coordinator to help patients access SSI, SSD, Medicare, Medicaid/Apple Health and other healthcare resources.

You will educate patients on coverage options, rights and responsibilities, work with SSA/DSHS and other agencies, and document information in the electronic health record while staying current on program changes.

Qualifications

• Associate degree or 2+ years in a healthcare setting with insurance exposure.
• 2+ years of proven customer service experience in healthcare.
• Ability to obtain Washington State Tribal Assister Certification within 1 month.
• Experience with Medicare A, B, C, and D, SSD, SSI and Apple Health preferred.
• Ability to explain complex healthcare coverage clearly.

Responsibilities

• Assist patients with applications for SSI, SSD, Medicare, Medicaid/Apple Health and other resources.
• Provide patient education on health coverage options, rights and responsibilities.
• Coordinate with SSA, DSHS and other agencies.
• Conduct patient interviews in clinic, hospital, or community settings.
• Support appeals, grievances and complex benefit cases.
• Help patients access pharmacy discount programs.
• Document patient information using electronic health records.
• Stay current on changes to Medicare, Medicaid, ACA and Tribal programs.

Skills

Customer service

Healthcare knowledge

Education

Associate degree

Tools

Tribal Assister Certification

Medicare/Medicaid knowledge

Job description

Description

Join Our Team as Patient Benefits Coordinator!

Description
Join Our Team as Patient Benefits Coordinator!
Location: Puyallup Tribal Health Authority | Tacoma, WA
Schedule: Full-Time, non-exempt
Hiring Range: $24.28 per hour - $27.92 per hour
Position Close Date: Open Until Filled

Do you want to make a meaningful difference in people's lives while working in a community-focused environment? Join the Puyallup Tribal Health Authority (PTHA) as a Patient Benefits Coordinator and help patients access the healthcare coverage and financial resources they need to thrive.

What You’ll Do

• Assist patients with applications for SSI, SSD, Medicare, Medicaid/Apple Health, and other healthcare resources.
• Provide patient education on health coverage options, rights, and responsibilities.
• Work closely with Social Security Administration (SSA), Department of Social & Health Services (DSHS), and other agencies.
• Conduct patient interviews in the clinic, hospital, or community settings.
• Support patients with appeals, grievances, and complex benefit cases.
• Help patients access pharmacy discount programs for high-cost medications.
• Accurately document patient information using electronic health records.
• Stay current on changes to Medicare, Medicaid, ACA, and Tribal healthcare programs.

What You Bring

• Education/Experience: Associate degree in a related field OR at least 2 years’ experience in a healthcare setting with insurance exposure.
• 2+ years of proven customer service experience in healthcare.
• Ability to obtain Washington State Tribal Assister Certification within 1 month of hire (if not already certified).
• Experience with Medicare A, B, C, and D, SSD, SSI, and Medicaid/Apple Health strongly preferred.
• Ability to explain complex healthcare coverage in a clear, supportive way.
• Bonus: Experience working in Tribal Health, IHS facilities, or Native-based healthcare systems.

Why PTHA?

We are more than a clinic - we're a culturally grounded, patient-first health and wellness center serving the Indigenous community. We value teamwork, integrity, and community well-being. Here, your work has meaning.

• Work in a mission-driven, accredited organization
• Serve a close-knit patient population in an urban reservation setting
• Enjoy opportunities for professional development and training
• Experience a strong support system and inclusive team culture

Perks Of The Role

• Make a Real Impact - Connect patients with timely, life-changing care
• Meaningful Mission - Contribute to the overall wellness of a tribally operated health organization dedicated to serving the Indigenous community
• Competitive Compensation - Receive a fair salary that reflects your expertise and the impact of your work
• Supportive Team Culture - Join a collaborative and inclusive environment where respect and ethics are core values
• Cultural Enrichment - Work in an organization that values and integrates Indigenous traditions, community care, and cultural sensitivity
• Stability & Impact - Be part of a long-standing, accredited institution that plays a vital role in community health and development

PTHA Employee Benefits

• Supportive environment that values a healthy work/life balance
• Medical/Dental/Vision monthly premiums paid 100% by PTHA for employees (health coverage begins the first of the month following hire date)
• (13) annual leave (vacation) days + (13) annual sick leave days
• (18+) annual paid holidays including a birthday holiday
• 401(k) with annual profit-sharing contributions after (1) year of service
• Life and AD&D insurance coverage
• Have student loans? PTHA is an approved loan repayment site for various student loan programs

Join our mission to serve and strengthen the health of our community.

In accordance with federal law, Native American Preference in employment applies and job placements are given on a competitive basis, using job related factors.