Patient Assistance Representative

Greene County Health Care; Snow Hill (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

A community health center is seeking a patient support representative to assist patients in navigating health services. The role emphasizes excellent communication and scheduling skills, focusing on patient care and administrative support. Ideal candidates should have a high school diploma and basic computational capabilities.

Qualifications

• Basic written and verbal communication skills.
• Knowledge of scheduling and registration processes.

Responsibilities

• Serves as the primary contact for patients.
• Documents all interactions and maintains patient records.
• Schedules and confirms appointments.

Skills

Communication

Computational Skills

Computer Skills

Mathematical Knowledge

Education

High School Diploma

Job description

Company Overview

Contentnea Health is a Community Health Center providing comprehensive medical, dental, and behavioral health services for members of our communities in Greene, Pitt, and Pamlico counties in eastern North Carolina.

Job Summary

Provides support to patients and helps them navigate the health services offered.

Responsibilities and Duties

1. Serves as the primary contact for patients seeking health care services.
2. Responds to incoming calls.
3. Follows customer service guidelines established by the organization.
4. Documents all interactions and maintains accurate and detailed patient records.
5. Creates patient health records.
6. Verifies and updates patient demographics in Practice Management System.
7. Identifies and resolves or escalates patient concerns to the appropriate department or supervisor.
8. Schedules, reschedules, or cancels appointments by following schedule templates.
9. Confirms appointments by reaching out to patients or by using appointment reminder software.

Supports patient care by identifying patient needs.

1. Navigates patient accounts to offer information or support decision-making.
2. Directs phone calls to the appropriate person.
3. Accesses and responds to patient messages in the appointment reminder platform.
4. Adheres to established guidelines for patient assistance.
5. Fosters interdepartmental communication by utilizing the appropriate communication tools consistently.

Qualifications and Skills

Possesses a basic level of written and verbal communication skills, computational and computer skills, and mathematical knowledge typically acquired through completion of a high school program. Has specific knowledge of scheduling and registration processes and practices.