Patient Assistance Program Pharmacy Technician II

Duke Careers; Durham (NC); Hybrid; USD 28,000 - 39,000; Full time

Benefits offered by this job

$2,500 Commitment Bonus for New Hires

Relocation Assistance Available

Job summary

Duke Health is seeking a Pharmacy Technician II for the Patient Assistance Program at Duke Regional Hospital in Durham, NC. This hybrid role combines on-site pharmacy duties with remote support to optimize patient access to medications and ensure drug accountability for assistance programs.

The position emphasizes coordinating prior authorizations, patient education, and collaboration with clinicians and pharmacists to facilitate continuity of care and program compliance.

Qualifications

• MS Word and Excel proficiency required.
• Strong organizational skills.
• Ability to multitask and work independently.

Responsibilities

• Establish clinic, pharmacy, and patient relationships conducive to effective patient care.
• Receive referrals to complete medication prior authorizations from clinic staff, providers, and patients.
• Verify prescription insurance benefits and/or medical benefits are currently active for patients.
• Complete benefits investigations to determine coverage level and patient responsibility.
• Submit required forms and documentation to insurance companies via phone/fax and/or web portals.
• Follow up on requests to receive determination decisions in a timely manner.
• Coordinate and deliver medications to patients being discharged from the hospital.
• Provide education using pill boxes with medication sheets.

Skills

Microsoft Word

Microsoft Excel

Organizational skills

Multitasking

Education

Registered with State Board

Job description

Patient Assistance Program Pharmacy Technician II

Work Arrangement: Hybrid (On-Site and Remote mix)

Requisition Number: 276639

Regular or Temporary: Regular

Location: Durham, NC, US, 27710

Date: Oct 29, 2026

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Regional Hospital

Pursue your passion for caring with Duke Regional Hospital in Durham, North Carolina. With 388 beds it is the second largest of Duke Health's four hospitals and offers a comprehensive rangeofmedical, surgical, and diagnostic services, including orthopedics, weight-loss surgery, women's services, and heart and vascular services.

$2,500 Commitment Bonus for Newly Hired Team Members

Relocation Assistance Available for Eligible Candidates

Working hours:

• Monday - Friday

Job Summary: This pharmacy technician will complete medication Prior Authorizations and participate in the Patient Assistance Program for the Department of Pharmacy ensuring patient access to prescribed medications and drug accountability for drug replacement programs and manufacturer assistance programs in compliance with hospital, state, and federal requirements. This position will also coordinate drug delivery and continuity of care with Duke Retail Pharmacies. This pharmacy technician will primarily be based out of their assigned specialty clinic and will support medication prior authorizations and patient assistance for various patient populations.

Job Description:

• Establish clinic, pharmacy, and patient relationships conducive to effective patient care
• Receive referrals to complete medication prior authorizations from clinic staff, providers, and patients
• Verify prescription insurance benefits and/or medical benefits are currently active for patients
• Complete benefits investigations to determine coverage level and patient responsibility
• Submit required forms and documentation to insurance companies via phone/fax and/or web portals
• Follow up on requests to receive determination decisions in a timely manner
• Communicate and document all status updates to patients, providers, and pharmacies
• Assists self-pay and underinsured patients in obtaining costly medications primarily from drug manufacturer replacement programs and manufacturer assistance programs.
• Coordinates and assists the clinic financial care counselors and social workers in identifying eligible patients.
• Works with the Patient Revenue Management Organization to assist in drug replacement for insured patients with drug denials.
• Coordinate and deliver medications to patients being discharged from the hospital.
• Provide education using pill boxes with medication sheets.
• Forwards credits to Pharmacy Financial Management Team for assisted patients.
• Interviews potential patients for assistance and collect all financial forms related to the self-pay status.
• Prepare prescriptions for a pharmacist to check pursuant to a physician order.
• Inputs patient information (including insurance information) into WAM.
• Works with clinical pharmacists to follow patient management program requirements
• Provides input into and participates in quality improvement activities
• Other duties as appropriate for this position

Knowledge, Skills, and Abilities:

• Microsoft Word and Excel competence
• Organizational skills
• Ability to multitask and work independently.

Experience and Desired Credentials:

• Registered with